We use twitter fast follow for work to allow people to get tweet updates right to their...

GetHuman-oncohn's customer service issue with Twitter from June 2018

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Help with my Twitter issue
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Username, Email on Account, Phone Number, Password, and Name of Account Holder
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The issue and preferred resolution, in GetHuman-oncohn's own words:
We use twitter fast follow for work to allow people to get tweet updates right to their phone. Today we had reports that it wasn't working for some people. An error message came up reading "The FOLLOW command is no longer supported" We had those people try "f", "on" and "follow" and nothing work. We had numerous people test this issue and it doesn't not seem to be affected by phone type or carrier. Was their a recent twitter update or change to this service?
I trust that Twitter will make this right and come up with a resolution that is fair.
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Twitter

Customer service issue
Reported by GetHuman-oncohn
Jun 7th, 2018 - 2 mons ago
I have an issue with Twitter too
Not resolved
Seen by 7 customers so far
Similar issue to 41 others
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GetHuman-oncohn started working on this issue
Jun 7th 9:11pm