I have been using Twitter Ads for a year and had reason to query their bill for the las...
GetHuman-vincefo's customer service issue with Twitter from May 2018
Help with my Twitter issue
The issue in GetHuman-vincefo's own words
I have been using Twitter Ads for a year and had reason to query their bill for the last adverts. They have overcharged me. I set a budget for each advert but they charge random amounts at random times. I have double checked all my adverts and found that Twitter have regularly overcharged me, going over the set budget for some adverts. *I have tried to contact them to query this but have just been steered into their maze of "help" pages, eventually coming out where I started! There are is no to phone them or email them. I eventually Tweeted them (even then Twitter attempt to steer you back into their "Help" pages). That was May *st and, despite doing it twice, I have had no response.
GetHuman-vincefo did not yet indicate what Twitter should do to make this right.
I have an issue with Twitter too
How GetHuman-vincefo fixed the problem
We are waiting for GetHuman-vincefo to fix the problem and share the solution with the rest of us customers.
Please help with my Twitter issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.