I have been using Twitter Ads for a year and had reason to query their bill for the las...

GetHuman-vincefo's customer service issue with Twitter from May 2018

Help with my Twitter issue
The issue in GetHuman-vincefo's own words
I have been using Twitter Ads for a year and had reason to query their bill for the last adverts. They have overcharged me. I set a budget for each advert but they charge random amounts at random times. I have double checked all my adverts and found that Twitter have regularly overcharged me, going over the set budget for some adverts. *I have tried to contact them to query this but have just been steered into their maze of "help" pages, eventually coming out where I started! There are is no to phone them or email them. I eventually Tweeted them (even then Twitter attempt to steer you back into their "Help" pages). That was May *st and, despite doing it twice, I have had no response.
GetHuman-vincefo did not yet indicate what Twitter should do to make this right.
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Twitter

Customer service issue
Reported by GetHuman-vincefo
May 21st, 2018 - 6 mons ago
I have an issue with Twitter too
Fixed
Seen by 65 customers so far
Similar issue to 669 others
0 customers following this
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GetHuman-vincefo started working on this issue
May 21st 8:46am
GetHuman-vincefo indicated the issue is not fixed yet.
May 21st 11:01am
GetHuman-vincefo indicated the issue is not fixed yet.
May 22nd 10:55am
GetHuman-vincefo indicated the issue is not fixed yet.
May 24th 9:05pm