I need the Tidal URL so I can add it to my new Onkyo Receiver. It requires the URL and...

GetHuman3376037's customer service issue with Tidal from August 2019

Help with my Tidal issue
The issue in GetHuman3376037's own words
Quote from the manual: "You*will need the name and the URL of the of the radio station to add during the storing procedure. Your website says this device supports Tidal, but only if I add it myself. I use it on my android phone and my desktop ... I need the Tidal URL so I can add it to my new Onkyo Receiver. It requires the URL and my Tidal password. I'm sitting here collecting dust, should take a matter of minutes to send me the info. Thanks in advance JIM
This is my favorite streaming service and this issue could be fixed in two minutes. If your customer service is so bad I will happily toss this in the dumpster and purchase from a company that gives a **** about those who support you with our hard earned money
This could be fixed by a human actually responding or making customer support geared toward support, instead of the labyrinthine maze I find myself in.*.
I did a lot of research before making the purchase and my system sound incredibly clear and great tone. I actually expected to be be able to resolved with a simple phone call or live chat. I feel like I may have made a mistake in purchasing a fine product with virtually no support once you got my money.
Tried the customer support team at Onkyo U.S. but was bounced to the web page. Then went back to my original post and explained in much more detail what my issue is, and am hopefully waiting for any kind of response. As you can tell your lack of customer support is ruining my chances of ever choosing any Onkyo product in the future. Thanks for letting me vent my frustration, I hope you "bot" can comprehend what I require from Onkyo.
How GetHuman3376037 fixed the problem
I finally gave up! customer is nonexistent. I use Ubuntu Linux. From Tidal nothing. Linux offers software to support Tidal,Qobuz and Subsonic. Software. Software is called strawberry Music Player. Now investigating this Avenue, should have started there to begin with
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Tidal

Onkyo TX **** Stereo
Customer service issue
Reported by GetHuman3376037
Aug 6th, 2019 - 3 years ago
Fixed
GetHuman3376037 shared how to fix
Seen by 31 customers so far
Similar issue to 3319 others
0 customers following this
Items needed
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Timeline

GetHuman3376037 started working on this issue
Aug 6th, 2019 3:17am
GetHuman3376037 indicated the issue is not fixed yet.
Aug 6th, 2019 4:12am
GetHuman3376037 indicated the issue is not fixed yet.
Aug 6th, 2019 4:12am
GetHuman3376037 indicated the issue is not fixed yet.
Aug 6th, 2019 4:12am
GetHuman3376037 indicated the issue is not fixed yet.
Aug 6th, 2019 6:54pm
GetHuman3376037 confirmed the issue is fixed. Hooray!
Aug 8th, 2019 3:58am

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