Suddenly, I am severely limited in song selections that were fine a couple of days ago...

GetHuman1113016's customer service issue with Tidal from September 2018

13 views | 1242 similar | 0 following
Help with my Tidal issue
GetHuman1113016's next move: find and follow the right step-by-step guide.
Tidal doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1113016 will need to dig through the advice provided by Tidal, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1113016 can let us know if they help or not.
The issue in GetHuman1113016's own words
Play them. I keep getting transport error messages and messages that these songs are no longer available to Tidal. Older songs in general are available and play. ... Suddenly, I am severely limited in song selections that were fine a couple of days ago. This is especially true of recent pop songs. I pay $** per month and am unaware of any problems with my account. Please help...
It makes no sense to have numerous recent songs from artists like Selena Gomez (Back to You) and Ariana Grande (God is a Woman), not play.
Explanation of why these songs are not available, or is there a problem with my account that needs fixing.
I have payed automatically for years without a problem.
Reboots and tried many songs.
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Tidal

Tidal songs.
Customer service issue
Reported by GetHuman1113016
Sep 8th, 2018 - 2 years ago
Fixed
Seen by 13 customers so far
Similar issue to 1242 others
0 customers following this
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Timeline

GetHuman1113016 started working on this issue
Sep 8th, 2018 4:50pm
GetHuman1113016 indicated the issue is not fixed yet.
Sep 8th, 2018 5:52pm
GetHuman1113016 indicated the issue is not fixed yet.
Sep 8th, 2018 6:01pm
GetHuman1113016 indicated the issue is not fixed yet.
Sep 9th, 2018 3:00pm
GetHuman1113016 indicated the issue is not fixed yet.
Sep 9th, 2018 3:01pm
GetHuman1113016 indicated the issue is not fixed yet.
Sep 9th, 2018 11:00pm
GetHuman1113016 indicated the issue is not fixed yet.
Sep 12th, 2018 1:00pm

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