I ordered * tickets for an event that was canceled due to COVID-** and did not apply fo...

GetHuman6135510's customer service issue with Ticketmaster from June 2021

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Before contacting them, items GetHuman6135510 may need:
Order number, Name on ticket, Phone number on the booking, Email address on the booking, Payout method (If card or bank account, and please include the last 4 digits)
The issue in GetHuman6135510's own words
I ordered * tickets for an event that was canceled due to COVID-** and did not apply for a refund. Tickets are now on sale again for that event. Can I order new tickets and *apply the balance for the already purchased and not refunded tickets to the new tickets? The event is Moulin Rouge on Broadway and the order number is *-***** NY*. Please note that the email address provided below isn’t the same as the email associated with my account, but it is the one I use the most, so please use it to contact me. The email address associated with my account is *****@***.com

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Customer service issue
Reported by GetHuman6135510
Jun 1st, 2021 - 2 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 2929 others
0 customers following this


GetHuman6135510 started working on this issue
Jun 1st 4:31pm

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