Ticketmaster advertised (incorrectly) a concert featuring Sharon Shannon* Mary Coughlan...

GetHuman-blacksio's customer service issue with Ticketmaster from December 2018

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Ticketmaster advertised (incorrectly) a concert featuring Sharon Shannon* Mary Coughlan etc on **th January **** in Savoy Centre Glasgow. Based on this I booked a flight from Belfast (proof can be provided) to go to the concert while my husband booked my ticket. Just as my flight purchase was confirmed he informed site had then directed him to a page which said concert was in Dundalk, Ireland on this date. I have tried for * days to phone Ticketmaster and emailed songkick which directs customers to your site for the concert but have not received a response. I now have a flight which is no use to me and I need to still pay for the concert in Ireland. I would expect recompense for this error. Your site has now amended details but I have screenshot and original email with incorrect info. I await your response*Siobh*n McQuilkin
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Ticketmaster

Customer service issue
Reported by GetHuman-blacksio
Dec 5th, 2018 - 2 mons ago
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Items needed
Order number
Name on ticket
Phone number on the booking
Email address on the booking
Payout method (If card or bank account
please include the last 4 digits)
Timeline
GetHuman-blacksio started working on this issue
Dec 5th, 2018 5:35pm
GetHuman-blacksio confirmed the issue is fixed. Hooray!
Dec 5th, 2018 5:40pm