Please apply the coupon code for **% that I have been offered EVERY TIME I SHOP

GetHuman-kaplanro's customer service issue with ThredUp.com from June 2018

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The issue in GetHuman-kaplanro's own words
I was trying to buy a few items but wanted to use the coupon code ... I just ordered my first goody box and was billed for full price for the things with no chance to enter a coupon code - I have sent many boxes (some only getting back $*) so I really feel badly at being charged full price for the well-earned items - had I known there wasn't a **% discount I would not have kept as many. Is there any way you can still apply the discount - as I have been a great customer so far!!!!
you billed me without asking for a coupon code and I would not have bought the items had I known it would be not be applied
I would really appreciate the **% applied to my goody box order - it is not sitting well to pay full price and I may not want to participate further.
I'm an excellent customer - I have been buying a lot, telling a TON of people, and sending boxes too!!!!
I called and left a message too.
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ThredUp.com

Goody box
Customer service issue
Reported by GetHuman-kaplanro
Jun 28th, 2018 - 10 mons ago
I have an issue with ThredUp.com too
Fixed
Seen by 8 customers so far
Similar issue to 35 others
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Timeline
GetHuman-kaplanro started working on this issue
Jun 28th, 2018 8:19pm
GetHuman-kaplanro indicated the issue is not fixed yet.
Jun 28th, 2018 9:39pm