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What options do I have for returning items?

Asked 5 months ago
ThredUp offers a straightforward return policy to ensure customer satisfaction with their purchases. When items are ordered from ThredUp, customers generally have a set time frame to initiate a return, typically within thirty days of receiving the items. It is important to keep the original packaging and tags, as these may be necessary for the return process. To return an item, customers can follow the guidelines provided on the ThredUp website, which will include detailed instructions on how to package and ship the items back. ThredUp usually recommends printing a prepaid return label, which simplifies the return shipping process. Once the items are received and processed, customers may receive a refund or store credit, depending on the specific return conditions. Some items may not be eligible for return, such as those marked as final sale, so it is wise to check the return policy for any specific exemptions. For complete and up-to-date information regarding returns, including requirements and timelines, the ThredUp website is a great resource to visit.
Answered Jul 9th 2025

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