I purchased two child tickets from Redditch to university Birmingham to travel around...

GetHuman-cakemoss's customer service issue with The Trainline from February 2019

349 similar
0 following
Help with my The Trainline issue
First: share to improve GetHuman-cakemoss's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-cakemoss's next move: call The Trainline.
The best way to get your problem resolved is to tap the button below to start calling The Trainline. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-cakemoss may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman-cakemoss's own words
I purchased two child tickets from Redditch to university Birmingham to travel around * pm today or my children so they can come and visit me in hospital this afternoon. I use this booking system * or * times and haven’t had a problem. I’ve had * upset kids stranded at the station until I could sent the money via bank transfer so they can buy the tickets direct. I chose to get the tickets emailed to my son’s email *(denstono** @gmail.com) which is the same one I always use. I need a refund asap
GetHuman-cakemoss did not yet indicate what The Trainline should do to make this right.
I have an issue with The Trainline too
How GetHuman-cakemoss fixed the problem
We are waiting for GetHuman-cakemoss to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get The Trainline's attention and get better help faster. Tap below to get started.
Having The Trainline issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-cakemoss fixes it.
This email address isn't valid

The Trainline

Customer service issue
Reported by GetHuman-cakemoss
Feb 18th, 2019 - 8 mons ago
I have an issue with The Trainline too
Not resolved
Seen by 3 customers so far
Similar issue to 349 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-cakemoss started working on this issue
Feb 18th 1:42pm