Refund for incorrect booking

GetHuman-ieuan_ow's customer service issue with The Trainline from December 2018

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The issue in GetHuman-ieuan_ow's own words
My wife and i boarded the *am train from Euston to Manchester Piccadilly on *st Dec ****. Upon boarding we discovered that another party had the same reserved seats as us. We sat elsewhere until Stoke when we were forced to stand as the train become very busy. We raised it with the guard who was unable to do anything. At Macclesfield we were forced to leave the train as it was over full and board the next one. I have a photo copy of our tickets and the reservations which were double booked. I expect a full refund of both tickets. The tickets were booked on ** September **** under the name Jordan Rothman.
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The Trainline

Train from Euston to mancheste
Customer service issue
Reported by GetHuman-ieuan_ow
Dec 1st, 2018 - 6 mons ago
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Seen by 4 customers so far
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Items needed
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Billing address
Email address on the account
Loyalty program number (if applicable)
GetHuman-ieuan_ow started working on this issue
Dec 1st, 2018 11:13am
GetHuman-ieuan_ow indicated the issue is not fixed yet.
Dec 1st, 2018 11:14am