I bought two tickets for the same journey on the same day but at different times becaus...

GetHuman-zanab's customer service issue with The Trainline from July 2018

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The issue in GetHuman-zanab's own words
I bought two tickets for the same journey on the same day but at different times because I am not sure how long it will take me to get to Liverpool St station from Heathrow.*The email only had one ticket as an E-ticket and the other I have to get from the kiosk - I may not have time I need to print that out as an E-ticket also.*The ticket number is *BCRHHF**Please make it so I can print it ahead of time.**Thank you.*Susannah
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The Trainline

Customer service issue
Reported by GetHuman-zanab
Jul 28th, 2018 - 10 mons ago
I have an issue with The Trainline too
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Seen by 6 customers so far
Similar issue to 97 others
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Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman-zanab started working on this issue
Jul 28th, 2018 10:44pm
GetHuman-zanab confirmed the issue is fixed. Hooray!
Jul 29th, 2018 4:33am