I have just purchased a ticket from Chester to Llandudno, reference number...

GetHuman816286's customer service issue with The Trainline from June 2018

Help with my The Trainline issue
The issue in GetHuman816286's own words
I have just purchased a ticket from Chester to Llandudno, reference number ************. I have purchased a single ticket and wanted a return please can you help me. x
GetHuman816286 did not yet indicate what The Trainline should do to make this right.
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The Trainline

Customer service issue
Reported by GetHuman816286
Jun 24th, 2018 - 4 mons ago
I have an issue with The Trainline too
Fixed
Seen by 1 customer so far
Similar issue to 70 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman816286 started working on this issue
Jun 24th 8:04pm
GetHuman816286 shared this issue with others over email
Jun 24th 8:05pm
GetHuman816286 indicated the issue is not fixed yet.
Jun 24th 8:09pm