The issue and preferred resolution, in GetHuman633737's own words:
Good morning,**I’ve booked a return journey today from Henley on Thames to London Paddington. Unfortunately something has come up and I am no longer able to travel. Pls can you issue me a refund. I have not collected my tickets yet. Ref No :L*LNKGX***Name: Diane Winstanley*Contact No ***********.**Thank you in advance.*Kind regards*Diane
I trust that The Trainline will make this right and come up with a resolution that is fair.
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