Good morning,**I’ve booked a return journey today from Henley on Thames to London Paddi...

GetHuman633737's cancelation issue with The Trainline from April 2018

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Help with my The Trainline issue
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Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
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The issue and preferred resolution, in GetHuman633737's own words:
Good morning,**I’ve booked a return journey today from Henley on Thames to London Paddington. Unfortunately something has come up and I am no longer able to travel. Pls can you issue me a refund. I have not collected my tickets yet. Ref No :L*LNKGX***Name: Diane Winstanley*Contact No ***********.**Thank you in advance.*Kind regards*Diane
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The Trainline

cancelation issue
Reported by GetHuman633737
Apr 27th, 2018 - 3 mons ago
I have an issue with The Trainline too
Not resolved
Seen by 1 customer so far
Similar issue to 88 others
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Timeline
GetHuman633737 started working on this issue
Apr 27th 9:55am