I went to go log into my account, because I had realized I had missed the cut-off day t...

GetHuman5863289's Recover Account issue with TextNow from March 2021

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The issue in GetHuman5863289's own words
I went to go log into my account, because I had realized I had missed the cut-off day to send a text to keep my account active and was told that I had somehow violated the terms and conditions of TextNow? I'm unsure how, as I had kept my account active for almost * years as a line of communication between my daughter's father and I per our custody agreement. None of our conversations would have violated these terms and conditions, and I NEED to recover this account ASAP as it's unsafe for me to give him my actual number, and I need to the data to prove his inactivity in my child's life in court.

GetHuman5863289 did not yet indicate what TextNow should do to make this right.

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TextNow

Recover Account issue
Reported by GetHuman5863289
Mar 19th, 2021 - 2 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 3398 others
0 customers following this
Items needed
Account Number
Email on Account
Phone Number
Name of Account Holder
Country
TextNow Version Type
Device Used

Timeline

GetHuman5863289 started working on this issue
Mar 19th 10:30am
GetHuman5863289 indicated the issue is not fixed yet.
Mar 20th 8:23pm