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TextNow Customer FAQ

Top Answers & How-to Guides

How do I Contact TextNow Customer Service?

The question we are asked most often is about how to talk to TextNow customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Reset My TextNow Login Online?

If you are having trouble logging in to your TextNow account, the best thing to do is reset your password. This can be done quickly...

How Do I Reinstate My Suspended TextNow Account?

TextNow offers dynamism in the way people interact with friends and family members. It serves as a cheaper and more accessible means...
Ask any question you have about TextNow customer service, get an answer now.

Recent TextNow Customer Questions

What does it mean when I hear this.. "sorry the number you requested cannot be dialed" and before the number was working just fine

When you hear "sorry the number you requested cannot be dialed," it typically indicates issues with the number itself or a problem with your service. The number may no longer be in service, could have been changed, or there might be connectivity issues on your end. If the number was previously working, it’s possible that there have been recent changes or restrictions placed on that number. Checking the number for accuracy or trying again later may help resolve the issue.
Asked Sep 12, 2024 7:56 PM

I had text now on my phone for a long time, then I accidently uninstalled it. When I went to reinstall it, it's saying my phone is not compatible for the app. I really need it back on my phone! Wat can I do?

Please try updating your phone's operating system to the latest version. If the issue persists, verify your device's compatibility with the app by visiting the app store. If your device is still not compatible, you might need to use a different device that meets the app's requirements.
Asked Jul 4, 2024 9:17 PM

I talk to someone I was charged twice for my subscription and to receive codes but nothing is working

We apologize for the inconvenience you're experiencing. There might have been a processing error. Best course of action is to reach out to TextNow's customer service. Here on this page, there's a link to the most up-to-date contact information for TextNow. They'll be able to check your account details and rectify any billing issues. Double charges will typically be refunded if they're confirmed to be in error. As for receiving codes, make sure your account details are correct especially your contact information. Sometimes, issues with receiving codes can stem from network problems, so you may need to try again at a later time.
Asked Jun 16, 2024 8:28 PM

Why my calls not going through

There could be several reasons why your calls are not going through on TextNow. One of the first things to check is your internet connection. Make sure you're connected to a reliable Wi-Fi network or have a strong mobile data signal. Another potential issue could be that you're using an outdated version of the app. Try updating the TextNow app to the latest version from your device's app store. If you're still experiencing trouble, try restarting your device as this can often resolve temporary software issues. Lastly, make sure you're dialing the correct number in the right format, and that the person you're calling has not blocked your number on their end.
Asked May 13, 2024 4:34 PM

Why can't I make my payment to receive verification codes

If you are unable to make a payment to receive verification codes, it could be due to a number of issues: your credit or debit card information could be incorrect or outdated, there could be insufficient funds in your account, or there could be an issue with your TextNow account. Also, it's important to note that some providers do not allow short-code text messaging (like verification codes) over their networks. If none of these situations apply, we recommend checking if there are any outstanding issues with your bank, and also ensuring that your TextNow account is active and in good standing.
Asked Apr 22, 2024 4:57 PM

Help me with my TextNow customer service issue

Login and Account Management

How Do I Reset My TextNow Login Online?

If you are having trouble logging in to your TextNow account, the best thing to do is reset your password. This can be done quickly...

How Do I Create a TextNow Account?

TextNow is a service that offers call and text features on your WiFi-connected devices as well as cell service that can be used on...

Service Suspension and Reinstatement

How Do I Temporarily Suspend My TextNow Service?

To temporarily suspend your TextNow service, you have the option to use the TextNow app, call customer service or log on to their website....

How Do I Reinstate My Suspended TextNow Account?

TextNow offers dynamism in the way people interact with friends and family members. It serves as a cheaper and more accessible means...

Number Transfer and Information

How Do I Transfer from Number from TextNow?

TextNow provides a more accessible and pocket-friendlier means of communication compared to most providers, and for this reason, it...

How Do I Find Out What My Number Is on TextNow?

GetHuman links customers of clients of big companies such as TextNow. It provides guides that customers can use to take care of their...

Message History Retrieval

How Do I Get My History from TextNow?

TextNow is an online calling and texting service that offers unlimited texting with the use of a Wifi signal. TextNow also offers paid...

Billing and Disputes

How Do I Dispute a Charge with TextNow?

Textnow is a Voice Over Internet Protocol (VOIP) app that allows users to send texts and make phone calls for free via WiFi. These...

Customer Support Contact

How Do I Talk to a Real Person at TextNow?

TextNow is a company that offers free mobile phone service in the United States and Canada. Reaching a real person at the company has...
We look to the TextNow issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
TextNow issues reported to GetHuman
FAQ Table of Contents

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