My app suddenly logged me out, unexpectedly and when I tried logging back in the passwo...

GetHuman4641250's Recover Account issue with TextNow from April 2020

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Account Number, Email on Account, Phone Number, Name of Account Holder, Country, TextNow Version Type, and Device Used
The issue in GetHuman4641250's own words
My app suddenly logged me out, unexpectedly and when I tried logging back in the password was wrong. I have attempted several times to reset and many emails have been sent to the email on file but no reset message ever comes through. I have verified that it is indeed set up with this email so I can't imagine why none of the reset attempts are coming through. I even went into my email and checked all email, everything in addition to anything that could have been flagged as possible spam. Nothing. The phone number associated with my account is (***)***-****

GetHuman4641250 did not yet indicate what TextNow should do to make this right.

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TextNow

Recover Account issue
Reported by GetHuman4641250
Apr 14th, 2020 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 1320 others
0 customers following this

Timeline

GetHuman4641250 started working on this issue
Apr 14th, 2020 10:13pm
GetHuman4641250 indicated the issue is not fixed yet.
Apr 15th, 2020 2:26am
GetHuman4641250 indicated the issue is not fixed yet.
Apr 15th, 2020 10:24pm

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