My sprint S* ,Text Now phone was stolen

GetHuman2323643's customer service issue with TextNow from February 2019

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If you are currently under contract you will need to pay an Early Termination Fee. The best time to cancel is at the end of a billing cycle. The account holder needs to call in with all the information on the account.
The issue in GetHuman2323643's own words
C if I could track my phone down,should I file charges??? I mo who got it that's not all he got ... My phone has been stolen and I want my service turned off. Also I wanna no if there's anyway u can track it?,of course I've had * get another phone and I've set up a different email account cause it's no telling what they've done * my old email*Plz plz help me in anywa
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Customer service issue
Reported by GetHuman2323643
Feb 28th, 2019 - 3 mons ago
I have an issue with TextNow too
Seen by 10 customers so far
Similar issue to 5557 others
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Items needed
Account Number
Email on Account
Phone Number
Name of Account Holder
TextNow Version Type
Device Used
GetHuman2323643 started working on this issue
Feb 28th 5:11am
GetHuman2323643 shared this issue with your circles on Google+
Feb 28th 5:12am
GetHuman2323643 indicated the issue is not fixed yet.
Mar 4th 3:23pm