I paid for an annual upgrade to be rid of the adverts, the adverts are still popping up...

GetHuman-eugenekl's customer service issue with TextNow from December 2018

Help with my TextNow issue
The issue in GetHuman-eugenekl's own words
I paid for an annual upgrade to be rid of the adverts, the adverts are still popping up every minute. I've tried several methods from your platforms, all to no avail. I need your help to have this fixed. Thank you,
I want what was promised after the payment for one-year subscription, which includes stopping all disturbing adds and locking the number for a year.
I've signed in and out over ten times in hopes of fixing this, all to no avail.
I have an issue with TextNow too
How GetHuman-eugenekl fixed the problem
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TextNow

Textnow
Customer service issue
Reported by GetHuman-eugenekl
Dec 17th, 2018 - 2 mons ago
I have an issue with TextNow too
Fixed
Seen by 6 customers so far
Similar issue to 4553 others
0 customers following this
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Timeline
GetHuman-eugenekl started working on this issue
Dec 17th, 2018 12:46pm
GetHuman-eugenekl indicated the issue is not fixed yet.
Dec 22nd, 2018 11:24pm
GetHuman-eugenekl indicated the issue is not fixed yet.
Dec 22nd, 2018 11:25pm
GetHuman-eugenekl indicated the issue is not fixed yet.
Dec 22nd, 2018 11:28pm
GetHuman-eugenekl indicated the issue is not fixed yet.
Dec 22nd, 2018 11:28pm