I got a phone under the text app it was stolen. My number was **********. I tried to lo...

GetHuman-godsrica's customer service issue with TextNow from November 2018

4224 similar
0 following
Help with my TextNow issue
First: share to improve GetHuman-godsrica's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-godsrica's next move: call TextNow.
The best way to get your problem resolved is to tap the button below to start calling TextNow. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-godsrica may need:
Account Number, Email on Account, Phone Number, Name of Account Holder, Country, TextNow Version Type, and Device Used
The issue in GetHuman-godsrica's own words
I got a phone under the text app it was stolen. My number was **********. I tried to login to my account with the email i setup the account with and it saying the account doesnt exist which lets me know the person who stole the phone took it upon themselves to change both email and password. I would like to cancel service to that account and see if i can transfer it over to another existing phone that i have.
GetHuman-godsrica did not yet indicate what TextNow should do to make this right.
I have an issue with TextNow too
How GetHuman-godsrica fixed the problem
We are waiting for GetHuman-godsrica to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get TextNow's attention and get better help faster. Tap below to get started.
Having TextNow issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-godsrica fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-godsrica
Nov 28th, 2018 - 9 mons ago
I have an issue with TextNow too
Not resolved
Seen by 3 customers so far
Similar issue to 4224 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-godsrica started working on this issue
Nov 28th, 2018 10:17pm