You must stop billing the credit cards on file!. I have been trying to reach your custo...

GetHuman970843's customer service issue with TextNow from August 2018

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Account Number, Email on Account, Phone Number, Name of Account Holder, Country, TextNow Version Type, and Device Used
Tip from another customer
If you are currently under contract you will need to pay an Early Termination Fee. The best time to cancel is at the end of a billing cycle. The account holder needs to call in with all the information on the account.
The issue in GetHuman970843's own words
You must stop billing the credit cards on file!. I have been trying to reach your customer service dept at *(***)***-****, but you guys make it really convenient not to be reached. Therefore, please be advised that my husband nor I use these phones but are still being billed! Request is made to end the phone call account for phone *(***)***-**** and *((***)***-****.*You must stop billing the credit cards on file and close these * accts!. We only use Textnow app. for the free messages. Please you can call me on my home phone at (***)***-**** to discuss further and get confirmation.
GetHuman970843 did not yet indicate what TextNow should do to make this right.
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TextNow

Customer service issue
Reported by GetHuman970843
Aug 9th, 2018 - 8 mons ago
I have an issue with TextNow too
Not resolved
Seen by 2 customers so far
Similar issue to 1640 others
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Timeline
GetHuman970843 started working on this issue
Aug 9th, 2018 2:44pm