You must stop billing the credit cards on file!. I have been trying to reach your custo...

GetHuman970843's customer service issue with TextNow from August 2018

1640 similar
0 following
Help with my TextNow issue
First: share to improve GetHuman970843's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman970843's next move: talk to TextNow when they open.
TextNow's call center is closed now. We will send GetHuman970843 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman970843 may need:
Account Number, Email on Account, Phone Number, Name of Account Holder, Country, TextNow Version Type, and Device Used
Tip from another customer
If you are currently under contract you will need to pay an Early Termination Fee. The best time to cancel is at the end of a billing cycle. The account holder needs to call in with all the information on the account.
The issue in GetHuman970843's own words
You must stop billing the credit cards on file!. I have been trying to reach your customer service dept at *(***)***-****, but you guys make it really convenient not to be reached. Therefore, please be advised that my husband nor I use these phones but are still being billed! Request is made to end the phone call account for phone *(***)***-**** and *((***)***-****.*You must stop billing the credit cards on file and close these * accts!. We only use Textnow app. for the free messages. Please you can call me on my home phone at (***)***-**** to discuss further and get confirmation.
GetHuman970843 did not yet indicate what TextNow should do to make this right.
I have an issue with TextNow too
How GetHuman970843 fixed the problem
We are waiting for GetHuman970843 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get TextNow's attention and get better help faster. Tap below to get started.
Having TextNow issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would TextNow email you?
This email address isn't valid
Follow this issue
See how GetHuman970843 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman970843
Aug 9th, 2018 - 8 mons ago
I have an issue with TextNow too
Not resolved
Seen by 2 customers so far
Similar issue to 1640 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman970843 started working on this issue
Aug 9th, 2018 2:44pm