Why can't I ACTIVATE MY PHONE AND CHANGE THE EMAIL

GetHuman-kjmill's customer service issue with TextNow from July 2018

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The issue in GetHuman-kjmill's own words
Activate my phone and switch the email to my account ... I just received my phone. But when I ordered I used my friend's email and text now number. NOW I HAVE MY PHONE I NEED TO CHANGE THIS PLEASE
I am NOT ABLE TO DOING ANYTHING WITH A PHONE AND SERVICE I'VE ALREADY PAID FOR!!!. I used my friend's text now phone to order and now his email is locked into my phone
I just want to be able to activate and use my phone!! And credit for the day we I haven't been able to use it
Everything I've been told or read
I have an issue with TextNow too
How GetHuman-kjmill fixed the problem
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TextNow

Phone activation
Customer service issue
Reported by GetHuman-kjmill
Jul 26th, 2018 - 10 mons ago
I have an issue with TextNow too
Fixed
Seen by 17 customers so far
Similar issue to 1360 others
0 customers following this
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Items needed
Account Number
Email on Account
Phone Number
Name of Account Holder
Country
TextNow Version Type
Device Used
Timeline
GetHuman-kjmill started working on this issue
Jul 26th, 2018 9:19pm
GetHuman-kjmill indicated the issue is not fixed yet.
Jul 28th, 2018 7:21am
GetHuman-kjmill indicated the issue is not fixed yet.
Jul 28th, 2018 8:04am
GetHuman-kjmill indicated the issue is not fixed yet.
Jul 28th, 2018 8:13am
GetHuman-kjmill indicated the issue is not fixed yet.
Jul 28th, 2018 8:13am
GetHuman-kjmill indicated the issue is not fixed yet.
Jul 28th, 2018 6:48pm
GetHuman-kjmill indicated the issue is not fixed yet.
Jul 28th, 2018 6:48pm
GetHuman-kjmill indicated the issue is not fixed yet.
Jul 28th, 2018 6:50pm
GetHuman-kjmill confirmed the issue is fixed. Hooray!
Jul 30th, 2018 9:14pm
GetHuman-kjmill indicated the issue is not fixed yet.
Jul 30th, 2018 9:15pm
GetHuman-kjmill indicated the issue is not fixed yet.
Jul 30th, 2018 9:24pm