I am so angry that I cannot talk to a customer service representative when you are open...

GetHuman-jfisherl's customer service issue with TextNow from July 2018

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Help with my TextNow issue
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GetHuman-jfisherl's next move: talk to TextNow when they open.
TextNow's call center is closed now. We will send GetHuman-jfisherl a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-jfisherl may need:
Account Number, Email on Account, Phone Number, Name of Account Holder, Country, TextNow Version Type, and Device Used
Top Tip from another customer
If you are currently under contract you will need to pay an Early Termination Fee. The best time to cancel is at the end of a billing cycle. The account holder needs to call in with all the information on the account.
The issue in GetHuman-jfisherl's own words
I am so angry that I cannot talk to a customer service representative when you are open that now I just want to cancel my account. Will you please contact me so that I can cancel my account! My phone number is ***-***-****. The account that I have for text now is not being used at this time. The phone is turned off. It is my sons phone and this is the only way you will be able to reach me! I will not pay my bill on the third because I want the phone canceled! I am so angry that I cannot talk to a customer service representative when you are open that now I just want to cancel my account. Will you please contact me so that I can cancel my account! My phone number is ***-***-****. The account that I have for text now is not being used at this time. The phone is turned off. It is my sons phone and this is the only way you will be able to reach me! I will not pay my bill on the third because I want the phone canceled! This is Terros terrible customer service! There is no way to talk to a human being! I am going to give you a bad review if this does not get handled immediately!
GetHuman-jfisherl did not yet indicate what TextNow should do to make this right.
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TextNow

Customer service issue
Reported by GetHuman-jfisherl
Jul 2nd, 2018 - a yr ago
I have an issue with TextNow too
Not resolved
Seen by 3 customers so far
Similar issue to 967 others
1 customer following this
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Timeline
GetHuman-jfisherl started working on this issue
Jul 2nd, 2018 2:12pm