I switched phones and when I downloaded the TextNow app on my new phone my TextNow phon...

GetHuman840521's customer service issue with TextNow from July 2018

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1 following
Help with my TextNow issue
Before contacting them, items GetHuman840521 may need:
Account Number, Email on Account, Phone Number, Name of Account Holder, Country, TextNow Version Type, and Device Used
GetHuman840521's next move: talk to TextNow when they open.
TextNow's call center is closed now. We will send GetHuman840521 a reminder to call them when they open. Nothing to do for now but wait!
The issue and preferred resolution, in GetHuman840521's own words:
I switched phones and when I downloaded the TextNow app on my new phone my TextNow phone number changed. I used the same username and p***word. I would like to keep the same TextNow number I had before, which is: ***-***-****.
I trust that TextNow will make this right and come up with a resolution that is fair.
Help with my TextNow issue
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TextNow

Customer service issue
Reported by GetHuman840521
Jul 2nd, 2018 - a mon ago
I have an issue with TextNow too
Not resolved
Seen by 26 customers so far
Similar issue to 958 others
1 customer following this
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Timeline
GetHuman840521 started working on this issue
Jul 2nd 2:18am