my account was cancelled when all I needed to do was update my payment method *add a ne...

GetHuman-hotpeka's customer service issue with TextNow from June 2018

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The issue in GetHuman-hotpeka's own words
my account was cancelled when all I needed to do was update my payment method *add a new credit*debit card which I have right here but can't activate my Sim it keeps referring me to a phone number but when I call it I get reffered to the website by a machine and I can't find the live chat thru the website anymore I have the ten dollar starter plan and I would just like to talk to a real person please!
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TextNow

Customer service issue
Reported by GetHuman-hotpeka
Jun 29th, 2018 - a yr ago
I have an issue with TextNow too
Fixed
Seen by 7 customers so far
Similar issue to 932 others
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Items needed
Account Number
Email on Account
Phone Number
Name of Account Holder
Country
TextNow Version Type
Device Used
Timeline
GetHuman-hotpeka started working on this issue
Jun 29th, 2018 4:00pm
GetHuman-hotpeka indicated the issue is not fixed yet.
Jun 30th, 2018 12:22am
GetHuman-hotpeka indicated the issue is not fixed yet.
Jun 30th, 2018 12:24am
GetHuman-hotpeka indicated the issue is not fixed yet.
Jul 2nd, 2018 10:33am
GetHuman-hotpeka indicated the issue is not fixed yet.
Oct 9th, 2018 6:22am