i am a paying customer my number is not on my phone why

GetHuman762919's customer service issue with TextNow from June 2018

Help with my TextNow issue
The issue in GetHuman762919's own words
The problem: i am a paying customer my number is not on my phone why
GetHuman762919 did not yet indicate what TextNow should do to make this right.
I have an issue with TextNow too
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TextNow

Customer service issue
Reported by GetHuman762919
Jun 8th, 2018 - 6 mons ago
I have an issue with TextNow too
Fixed
Seen by 4 customers so far
Similar issue to 120 others
0 customers following this
Items needed
Account Number
Email on Account
Phone Number
Name of Account Holder
Country
TextNow Version Type
Device Used
Timeline
GetHuman762919 started working on this issue
Jun 8th 1:21pm
GetHuman762919 indicated the issue is not fixed yet.
Jun 11th 2:27pm