TextNow Customer FAQ

If you paid for a SIM card and haven't received it, it might be best to check the shipping confirmation email for tracking details. Delays can happen due to various reasons, including shipping issues. There is a link to the most up-to-date contact information right here on this page to assist with your inquiry.

We cannot guarantee if a specific number is still available. However, you can try to claim the number during the account creation process on the TextNow app or website. If the number is available, you will be able to select it.

If your account is disabled and you're unable to submit an appeal, please check for any specific instructions or requirements regarding the appeal process. It's important to ensure you’re following all guidelines provided by TextNow. Keep an eye out for any potential notifications or emails that may provide further information on why the account was disabled and what steps to take next.

When you hear "sorry the number you requested cannot be dialed," it typically indicates issues with the number itself or a problem with your service. The number may no longer be in service, could have been changed, or there might be connectivity issues on your end. If the number was previously working, it’s possible that there have been recent changes or restrictions placed on that number. Checking the number for accuracy or trying again later may help resolve the issue.

Please try updating your phone's operating system to the latest version. If the issue persists, verify your device's compatibility with the app by visiting the app store. If your device is still not compatible, you might need to use a different device that meets the app's requirements.