Purchased a phone and a plan through text now the phone broke within a couple days whic...

GetHuman-makdadj's customer service issue with TextNow from May 2018

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The issue in GetHuman-makdadj's own words
Purchased a phone and a plan through text now the phone broke within a couple days which okay that can be my fault but when I went to renew my plan and pay for the following month I was charged twice both times I was told my card was declined then I paid a third time with another card all three cards were charged I need a refund and have had enormous troubles contacting any human at the text now headquarters.
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TextNow

Customer service issue
Reported by GetHuman-makdadj
May 21st, 2018 - 6 mons ago
I have an issue with TextNow too
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Seen by 2 customers so far
Similar issue to 115 others
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Items needed
Account Number
Email on Account
Phone Number
Name of Account Holder
Country
TextNow Version Type
Device Used
Timeline
GetHuman-makdadj started working on this issue
May 21st 9:47pm