Purchased: Threshold Industrial Style French Rod, pewter finish, size ***' to ***'**The...

GetHuman-pgarriso's customer service issue with Target from July 2018

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The issue in GetHuman-pgarriso's own words
Purchased: Threshold Industrial Style French Rod, pewter finish, size ***' to ***'**The rods are not the ones shown on the box or on the directions. They will not fit together. They are useless. **I have already emailed your company, * days ago, and I have heard nothing from you. I drove *** miles round trip( the closest store to me) to purchase these and I do not plan on driving that again to try to return them. Nor do I think it is my responsibility to pay to mail them.*I would like them replaced, after someone in your quality control opens the package to make sure all * rods will fit correctly together and that the end rods have screws in them. We have already installed the brackets.*I am certainly hoping that this was a one time problem and not consistent with your products.*Thank you for handling this problem.
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Target

Customer service issue
Reported by GetHuman-pgarriso
Jul 27th, 2018 - 10 mons ago
I have an issue with Target too
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Seen by 18 customers so far
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Timeline
GetHuman-pgarriso started working on this issue
Jul 27th, 2018 8:36pm
GetHuman-pgarriso indicated the issue is not fixed yet.
Jul 27th, 2018 9:38pm
GetHuman-pgarriso indicated the issue is not fixed yet.
Jul 28th, 2018 12:26am
GetHuman-pgarriso indicated the issue is not fixed yet.
Jul 28th, 2018 12:27am
GetHuman-pgarriso indicated the issue is not fixed yet.
Jul 28th, 2018 2:17am
GetHuman-pgarriso indicated the issue is not fixed yet.
Jul 28th, 2018 10:51am
GetHuman-pgarriso indicated the issue is not fixed yet.
Jul 28th, 2018 2:23pm
GetHuman-pgarriso indicated the issue is not fixed yet.
Jul 29th, 2018 2:14am
GetHuman-pgarriso indicated the issue is not fixed yet.
Jul 29th, 2018 12:03pm
GetHuman-pgarriso confirmed the issue is fixed. Hooray!
Jul 30th, 2018 10:53pm