Target Customer Service Issues

I would like to request that Target at Culver City Mall in [redacted] consider not allowing non-service pets in the store due to many customers being uncomfortable or alarmed by their presence. Pets should not be carried in shopping carts or handheld baskets without store staff addressing the situation. If a customer has a full-grown dog in a cart, it is not a service animal and should not be near food products. Customers carrying small puppies in baskets should sanitize them before others use them. Emotional support animals are different from service animals, and it is the store's responsibility to ensure a safe and hygienic shopping environment, including the cleanliness of carts and baskets.

Today, I had an unfortunate experience at my local Target store. Upon arriving at the store to do my grocery shopping, I urgently needed to use the restroom. Despite explaining my situation to a male Target employee who was waiting to clean the bathroom, he did not allow me to use it. I tried to reason with him, expressing that I couldn't continue shopping if I wasn't able to use the facilities. Regrettably, after being unable to gain access for several minutes, I was forced to leave the store without completing my shopping. This incident left me feeling upset and disappointed, and it has made me reconsider returning to that particular Target location. I believe that in exceptional circumstances such as mine, there should be flexibility in enforcing rules, especially when a customer's urgent need is involved.

Dear Target, My name is Becca Rock, and I'm a 6th-grade student at Dundee Elementary in Omaha, NE. I wanted to suggest that your company consider reducing the use of plastic bags. Plastic bags harm wildlife when ingested, pollute oceans, and can enter the food chain when fish ingest them. By phasing out single-use plastic bags, you may increase the sale of reusable bags and benefit financially. Additionally, reusing cardboard boxes for customers to carry their purchases can further reduce waste and plastic usage. This initiative could help protect the environment and prevent species from becoming extinct due to plastic consumption. While some may resist the change, it's important to prioritize the long-term health of our planet. I urge you to consider these ideas to contribute to a cleaner world. Thank you for your attention. Sincerely, Becca Rock

I have previously raised this issue and will continue to do so until this policy is rectified. Whenever customers purchase products with bonus coupons, such as the offer for buying $75 in baby products and receiving a $15 gift card, they are being deprived of the Red Card discount when they use their Red Card. After buying these deals online, the breakdown indicates that the gift card amount is deducted from the total price before the 5% discount is applied. As an example, I recently bought $81 worth of products, and the breakdown displayed $81 - $18 in discounts (+tax) as the total bill. The $18 in discounts includes the $15 bonus gift card I am receiving today (even though I'm not using it) as well as the $3 Red Card discount. However, the Red Card discount should equate to 5% of one's total pretax bill. On an $81 purchase, approximately $4.50 should have been discounted, not just over $3. Your system deducts the gift card from the total bill, assuming it's actively reducing my overall purchase cost, when in reality, it's not being utilized for this transaction. The system operates as if my bill is $81 (original amount) - the $15 gift card = $66, and calculates the 5% Red Card discount based on this $66 amount, rather than the initial total of $81. This practice is unfair since when the gift card is eventually used, the total is already reduced before the 5% discount is applied – effectively reducing the discount twice and shortchanging customers. While it may seem insignificant to me individually, multiplied by the vast number of times these promotions are utilized, those small discrepancies accumulate to thousands or even millions of dollars that customers are being unjustly deprived of. I urge you to address this issue promptly as it is unjust to your consumers. Thank you for your attention to this matter. Regards, B. Cotrone

During my recent visit to Target store [redacted], I encountered an issue with redeeming my manufacturer's coupons. A new store associate struggled to scan the coupons and had to request assistance from a more experienced colleague. Despite successfully processing one coupon for Aleve, they encountered difficulties with the $5 Azo coupon. After verifying its validity, the associate still couldn't scan it and offered me a $2.50 Target card instead. As a loyal Target shopper for over 30 years, I was dissatisfied with this experience, especially since my husband is a Target retiree. I hope this is not representative of Target's usual customer service standard. I would appreciate a resolution to this matter.

The Hot Wheels event at most stores last Saturday didn't meet expectations. From the uncertainty of the Store Manager, to lacking the Special specific cars, to raffling off the wrong cases, it was disappointing. While enjoying meeting fellow collectors, waiting for hours with misleading advertisements was frustrating. Suggestions for improvement include partnering with Mattel for training videos, securing special cases in a Manager's Office, contacting Corporate for missing packages, and ensuring kids are of a certain age with no coaching during the event. Free goodies for kids are great, but consistency across locations is essential. Following a structured approach like K Mart's events could streamline future events to last around 45 minutes. Thank you for considering these points.

On Monday, June 18th, around 4:30 - 5pm at the Rochester Hills Target on Rochester Road between Avon and Hamlin, I was shopping with my daughter. At the register, I mentioned to my daughter that she could get some gum. The young male cashier reacted inappropriately when I informed him she couldn't have gum due to her upcoming braces. He contradicted me, telling my daughter otherwise. Despite my correction, he persisted, even laughing at me. He admitted to breaking his own braces, advocating for gum chewing with braces. I was angered by his disrespect and inappropriate behavior towards my daughter. I reiterated the rules to my daughter and left the store frustrated. Target should not tolerate this behavior. I demand a prompt response and at least a written apology from the employee involved in this unacceptable incident.

I recently ordered a gift card from the bridal registry of P. B. and D. L. I selected to send it to the address chosen by the couple. I also ordered a Lucky Ducks game to be sent to the same address. The couple resides in Missouri while I live in Iowa. To my disappointment, both items were erroneously sent to my address in Iowa. When I reached out for assistance via chat, I was met with frustration. Initially, I was informed that I had likely made an error during the ordering process. After explaining my situation, I was then advised that the error could have been on the couple's end with the registry address. This explanation did not align as I would have received multiple gifts meant for them if their address was incorrect. The suggested solution was to return the items in-store and repurchase with the correct address, despite my distance from the nearest Target. Reluctantly, I ended up bearing over $13 in shipping fees to rectify the situation. This experience has led me to reconsider shopping at Target in the future. Lesson learned.

A complaint has been lodged against Target.com with the New Mexico Office of the Attorney General by J. Carpenter. Complaint: I made a purchase on Target.com and noticed two charges on my bank statement. This has occurred previously and I feel this should not be happening. If they cannot provide the accurate price at the time of ordering, they should refrain from charging extra (without consent) to make up the difference. Their reasoning is that after placing an order, you will receive an email with the correct price breakdown. However, the amount shown on the order screen differs from the email they send. Although I will not be ordering from them in the future, I believe this to be a predatory practice for their online services. I spoke to three individuals, the first without getting their name, secondly Anjanie (Target Guest Service), and presently communicating with Lori (Specialist). They mentioned that they can only estimate taxes, making them the only online retailer I have encountered issues with. This discrepancy should be addressed in New Mexico and nationwide. Customers, like myself, expect the price shown to be the price paid when making a purchase from Target.com. While I hold no grudge against Target, as I frequently visit the local store, consumers deserve to pay the advertised price without estimations. I do not believe there is malicious intent, but their approach is a source of frustration for consumers. Please reach out to our office to discuss this matter. A. Abeyta III, Advocate Consumer & Family Advocacy Services Division Office of the State Attorney General Attorney General Hector Balderas Office: [redacted] Fax: [redacted] Email: [redacted]

I want to share my recent experience as a loyal customer. While having lunch on June 15, I ate some grapes purchased from Target. After tasting something unfamiliar in one of the grapes, I immediately felt ill and had to spit it out, causing me to vomit. This incident has left me feeling unwell and unproductive, impacting my work as a self-employed individual. I have missed out on two job opportunities due to my sudden illness, which has been financially burdensome as the sole provider for my family, especially with a baby on the way. I believe I am owed $[redacted] for the income I lost and the extra effort required to compensate for the situation. My partner is currently at Target, retrieving the receipt, and I have taken photos of the disturbing grape in question. How can I forward these images to address the issue appropriately?

I purchased some items for the kids at 2 pm at the local Target near their camp. They didn't like everything, so I went to return them at a different Target at the Beverly Center at 8 pm. I've been here waiting for 45 minutes. The store manager is saying that they can't process returns from a different location on the same day, even though there's no mention of this on the receipt. I've had the store contact customer relations, and they confirmed it's possible, but the manager is refusing to help and is being dismissive towards me. The situation is frustrating as I won't be able to go back to the original store due to my schedule.

Hello, I am Eric L., a Sales Executive Representative at Spoton, a direct competitor to Square. My role involves providing Credit Card Services and offering savings on equipment, local representation, advertising, and credit card statement expenses for various types of transactions. Through our program, we can arrange a 6-month startup session to tailor a solution to your store's needs in the Cleveland area, where I am based, and in the local Hixson and Chattanooga stores. Our system is flexible and easy to integrate with existing systems. I look forward to discussing this further with you. Thank you. Best regards, Eric L.

On Tuesday, June 19, I visited the store in Jesup, Georgia around 9 am. After shopping for about 20 minutes, I went to check out but found no lanes open. I approached two employees chatting and one eventually offered to help. When I inquired about checking out, I was informed the cashiers hadn't arrived yet and directed to Self Checkout or Customer Service. At Customer Service, the person who assisted me was somewhat rude. On my way out, I noticed around 6 employees relaxing in the snack bar and two more outside smoking. It was a disappointing shopping trip. I am curious about the cashiers' start time.

I have a complaint regarding this week's Target ad featuring the NES classic priced at $59.99 from June 24-30. Despite no fine print stating otherwise, I was disappointed to find no stock of the product on the shelves. An associate informed me that the item would only be available from the 29th onwards, which felt like false advertising to me. This experience has left me feeling deceived and is a questionable tactic to drive customers to the store. Such incidents have made me more inclined to shop online with companies such as Amazon rather than at my local Target. I am concerned about the impact of such practices on businesses and urge Target to review their core business strategies. Sincerely, Heath Kinney.

Target's app has been frustrating me by repeatedly requesting my password every time I provide feedback, even though I have not signed out. This has happened about four or five times since November 27, [redacted]. I urge them to address this issue promptly. Requiring constant password input feels unnecessary and could potentially compromise security. Moreover, the lack of varied pet food sizes and pricey items coupled with limited DVD selection at the store adds to my dissatisfaction. If these concerns persist, I may consider transferring my prescriptions elsewhere.

When I'm at St John Indiana Target, I prefer to park by the cart corral due to a physical impairment. Unfortunately, the tight space next to me posed a challenge. Upon carefully pulling out, the curved metal bars of the corral were more protruding than anticipated, causing my car door to rub against them. Navigating cautiously to avoid pedestrians, I hoped I wouldn't hit the adjacent car. I suggest prohibiting parking spaces near corrals as many customers might be unaware of the risks involved. Additionally, replacing the metal bars with a softer material like rubber could prevent car damage in similar situations. Thank you for considering these safety enhancements.

Hello, I am a fan of Target, but I have a couple of concerns to share. Firstly, I have noticed that restocking seems to be a challenge at Target. Despite living close to four different Target stores, I find that it takes too long, like three weeks, for items like Decaf International Coffee to be restocked. Secondly, I have encountered issues with the condition of merchandise at Target. I have experienced receiving items like bread with holes, leaking Tide detergent, and dishwashing soap that leaks. Even had a can of Diet Pepsi explode when I bought a 12-pack. I have observed damaged or open products still being sold on shelves. Unlike at Ralphs where defective items would be removed promptly, this appears to be a recurring problem at Target. I wonder if the low prices are a result of poor shipping and handling or if Target is selling irregular or second-hand items. It would be helpful to improve quality control across all Target stores. Thank you.

Hello, I recently made an online order and later realized I hadn't updated my address. When I contacted customer service to rectify this, I was disappointed by the treatment I received. One of the team members seemed to scold me and pointed out my mistake rather than promptly addressing the issue. After enduring an 18-minute hold, I decided to cancel my order out of frustration. I ended up purchasing the items I needed from JC Penney instead. While I acknowledge my oversight in confirming my address, the way I was handled by the representative was unacceptable. The experience has deterred me from shopping at Target again, especially since I am in the process of furnishing my new home.

I wanted to share my feedback regarding the Target store in Worcester MA on Lincoln Street. I have experienced poor customer service, disorganization, and difficulty finding prices on items. The staff seems unfriendly and unhelpful, except for two male employees who stand out for their hard work and assistance. The lack of available cashiers, early switch to self-checkout, and unprofessional behavior from some female staff have made my shopping experiences frustrating. Despite these issues, there is a gentleman employee with one arm who is exceptionally hardworking and friendly. Another male employee, who mainly handles shopping carts, is reserved but likely due to his dedicated work ethic. I believe the security personnel's demeanor needs improvement as well. I hope this feedback is taken seriously as it seems many customers are also dissatisfied. Thank you for considering these concerns.

I purchased a Wii U game on target.com for my kids using gift cards. The game was supposed to be delivered via email for download, but my husband had issues downloading it onto our Wii. We paid the full price of $59.99, which is the same as a physical copy. I spent over an hour speaking with various Target customer service representatives and a rude representative from the third-party company that sells the game. I was disappointed that they repeatedly mentioned there is no refund for this type of purchase. I tried to explain my situation and asked if there was any way, as a loyal customer (they could check my account history), to receive a gift card to compensate for the issue. It's unfortunate that Target does not seem to value customer loyalty. From now on, I will be doing all my online shopping through Amazon since I have had better experiences with their customer service resolving matters to ensure customer satisfaction.