Target Customer Service Issues

I visited your Target store on Havana and Mississippi with the intent to purchase the TCL 55" 4k HDR 120Hz CMI Roku Smart LED TV-Black (55s405) advertised for $[redacted].99. Despite waiting for nearly 20 minutes and requesting assistance, I was informed that the TV was out of stock. The staff suggested there were two available at the Alameda location. After driving there, I was told the only TVs left were display models. When I mentioned the earlier promise of available TVs, the employee dismissed me saying the other person should have called first. This experience left me upset due to the time wasted, my excitement for the TV for my new apartment, and the disrespectful treatment. It's disheartening to have my holiday plans disrupted, especially when my children were looking forward to watching the new TV. This incident on the 4th of July has deeply disappointed me, making me reconsider future purchases from your store. Disheartened and let down, Nikki G.

On 6/20, I bought a men's and women's Schwinn Trailways bicycles from Target in Niskayuna NY. After noticing assembly issues at home, I discovered several problems. The men's bike had poorly adjusted brakes and gears that shifted roughly in the larger derailleurs. The women's bike had a cut handlebar grip, scratches on the frame, brake issues, gears shifting poorly, and a cut front brake cable without the metal topper. Despite some initial fixes, on 6/30 within 10 days of purchase, the right pedal sheared off during a ride with my son, leading to a costly repair at a bike shop due to improper assembly causing the issue. The total cost for fixing the issues, tune-up, and replacing the crank arm amounts to $[redacted]. I prefer to keep the bike and am requesting reimbursement from Target for the repair costs. As a loyal customer and Red Card holder, I hope Target can address the situation promptly. I can provide the invoice for the repair as needed as proof of the expenses incurred.

I am writing to bring attention to a distressing incident that occurred today at a Target store in Cerritos California. The store is located at [redacted] Bloomfield Ave, Cerritos, CA [redacted]. The employee involved was Andrew from the Loss Prevention team. During my visit, Andrew confronted me in plain clothes, accusing me loudly of taking a phone charger. Despite my denial and offer for a search, he persisted, causing a scene in front of other customers. This false accusation and public embarrassment have left me deeply upset. I value shopping at Target and hope this issue can be addressed promptly. My name is Matthew. I can be contacted at [redacted]. The incident took place on July 5, [redacted], between 7:15 pm and 7:45 pm. Your attention to this matter is appreciated.

I really appreciate my experience at "my Target" store. However, I must share a negative experience my brother had recently at the Northeast Nine Mile store in Pensacola, FL. He encountered a long line at 4:30 pm with only two registers open. Despite his request, the employees did not open another register. This lack of immediate customer service left my brother furious, and he left the store vowing never to return. He did praise the floor staff for their assistance but was disappointed in the checkout team's attitude. I hope that in your monthly staff meetings, you stress the importance of customer service and prompt assistance when needed. It's crucial to maintain a positive experience for all customers, especially those relocating or visiting. Thank you.

I live quite far from our "local" Target store and chatted with a representative online some time back. I set up a baby registry and went to pick up my welcome baby bag at the store, but they were out of stock. The store staff seemed uninterested and lacked information on how to resolve the issue. The online representative I spoke to confirmed my details and assured me they would mail a welcome bag. However, it's been at least two months, and I haven't received anything from Target yet. I like shopping at Target, but since this incident, I haven't made the trip due to the distance. I'm wondering if it's still possible to have a welcome bag shipped to me. I have heard great things about your offerings and would love to experience those benefits too.

I recently placed an online order for 2 pairs of girls' panties at Target for store pick-up. However, I received an email stating that one item was unavailable and that Target would ship both items for free. I attempted multiple times to update my mailing address on the website without success, even after it was verified. After reaching out to customer service, I was informed that they would not ship both items for free but suggested picking up at another store. Sadly, communication seemed to be an issue between different Target locations. Frustrated by the process, I decided to cancel my order and purchase from Amazon within seconds, after struggling for hours on the Target website. This experience has made me question using Store Pick Up in the future, as if Target struggles with small matters, can they be trusted with larger purchases?

To Whom It May Concern: I am writing to report an incident involving an iTunes Gift Card Scam which I fell victim to. Law enforcement has been notified, and I have filed a complaint with the FTC. The purchase of 5 iTunes gift cards, each worth $[redacted], was made on Monday, April 25, [redacted] at Target in Lakewood Center Mall. The gift card numbers were not shared with the scammers, and the funds remain untouched. I would appreciate a refund for the money spent on these cards. Any form of reimbursement would be helpful. Kindly acknowledge the receipt of this message at your earliest convenience. Sincerely, Cheryl Kelly [redacted] Colton Street Newport Beach, CA [redacted] Phone: [redacted]

As a loyal Target customer, recent experiences have made me reconsider my relationship with the store. Despite living far from the nearest Target, I rely on online shopping. However, a recent purchase of a pack n play led to frustration. I received a confirmation email and delivery date, only to be put on a waitlist as the item was suddenly unavailable. After a lengthy phone call, another pack n play was ordered at a higher price. To my surprise, the original order appeared as magically back in stock, leading to me receiving two items instead of one. The customer service provided, including promises of quick shipping, only added to the confusion. Despite spending hours on the phone, the issues remain unresolved. The misleading two-day shipping and complications with order cancellations have left me disappointed. Even with a Red Card, the service has not met my expectations.

I need to notify the Target corporate office regarding the unprofessional experience I had with my Target Red Card. I'm unsure if Target employees or a third-party bank handle this, but I wanted to share the complaint I emailed to them. Original Message: I am extremely dissatisfied with your company's service. Setting up auto-pay for my account has been a nightmare since I opened it. The system repeatedly says "Unable to process request," resulting in multiple late fees. When I called customer service, I struggled to reach a representative and was even hung up on once. After calming down, I called back and was told that the issue was because I had selected Fixed Payment instead of Minimum Payment for auto pay. This crucial information was not clearly communicated on the website during the setup process. It left me feeling frustrated and considering canceling my card and shopping elsewhere. This experience has been the most unprofessional encounter I've had with a credit card company. I will also address this complaint directly with Target. Failure to resolve this may lead to me canceling my card and sharing my negative experience with other Target customers.

Hello, I previously enrolled in the Target mobile coupon program and intended to use my $20 off a $50 or more purchase along with a 15% off coupon today. Despite the coupons being valid until October, when I attempted to use them for my recent purchase with order number #[redacted][redacted], I was informed that the program had been terminated. It is disappointing for loyal customers like me who already possess valid coupons. Can you please assist me in applying the $20 off along with the 15% discount to my recent order? I would be grateful for any help you can provide, even if it's possible to apply only one of the discounts. Thank you for your attention to this matter. Best regards, Samantha H. Elgin, Illinois

Subject: Order Inquiry - #[redacted][redacted] Dear Customer Service, I placed order number [redacted][redacted] and encountered a few difficulties that I hope you can assist with: 1) The blue sheets I added mistakenly defaulted to premium shipping, adding $5.99 to my total. Please adjust this or combine them with other items. 2) Despite having a RedCard acquired last year, I was unable to utilize it. Could you either apply it to my order or provide a 5% adjustment? 3) My online shopping experience was severely disrupted by long delays and frequent hang-ups on the website. It is crucial to improve the site's functionality, speed, and eliminate bugs to enhance user satisfaction. The lengthy process was quite frustrating, especially during the busy Target Day event. Investing in better IT infrastructure to handle increased website traffic during such events is necessary. Thank you for your attention to these issues. Sincerely, Dr. M. Starrels

On 6/8/[redacted], I placed an order ([redacted][redacted]) on Target.com for the book "Things That Matter" by Charles Krauthammer. I received several emails regarding the delivery. On 6/11/[redacted], I was informed about a delay. Then, on 6/26/[redacted], I had to agree to an extension due to another delay. Subsequently, on 6/27/[redacted], the delivery was rescheduled for 7/18/[redacted] after my approval for the delay. However, upon reviewing my recent orders, I discovered that my book order was canceled without any notification. I contacted customer service and was informed that the cancellation was due to the vendor's restriction to ship only within the 48 contiguous states. Despite not receiving any prior notice about this limitation, I was disappointed as a loyal Target customer. As a military family currently stationed in Hawaii, I prefer to support businesses that serve all 50 states, understanding that the USPS is available. I hope this feedback reaches the appropriate department for consideration.

I have serious doubts that my email will reach senior management and be considered based on my past experiences. The words of the late Stephen Hawking caution against relying too heavily on computers and artificial intelligence. With 30 years of experience in mainframe computer application processing, I understand the limitations that can hinder genuine human-to-human communication. I have spent countless hours speaking with customer service representatives, both offshore and in the U.S., trying to update my auto-pay account without using the online system due to security worries. After numerous frustrating conversations, it was only the last Target agent who offered to send me a form for the change. Even attempting to contact the CEO was fruitless as the phone number was out of service. Having won recognition for my dedication to resolving customer service issues at a national Quality Assurance conference, it is disheartening to encounter a lack of concern in some companies regarding effective communication about customer service and quality assurance matters.

During my visit to the East Liberty store in Pittsburgh, PA on Friday, July 20 around 8:30 p.m., I encountered an issue at the checkout. An item I tried to purchase was not for sale until August 1, causing confusion with the cashier. A coworker/supervisor named Kendall got involved and mentioned that I had to return on August 1 to buy it, displaying some rudeness throughout the interaction. Despite pointing out the merchandise being displayed, Kendall reiterated that I had to wait. The overall experience was uncomfortable as I felt blamed for the mistake without receiving an apology for the inconvenience caused. It was disappointing how the situation was handled with such lack of courtesy.

I have placed orders through the Target restock program twice now. The first time, my order arrived damaged as heavy and crushable items were packaged together in one box, causing everything to get crushed. Despite the box being labeled 'this side up,' it was mishandled by both Target shipping and FedEx. Recently, I received my second order, and even though I didn't order fragile items this time, the boxes were delivered on their side by FedEx. When I tried to upright the 46-pound box, it spilled, causing items to break. The boxes were not labeled as fragile or to keep flat, unlike my first order. It seems these specific boxes are used for the restock program, and the lack of care in handling is concerning. As a disabled person on a fixed income, I rely on this program for convenience and cost-saving. The previous customer service experience was good, but I can't afford to receive damaged items and I'm hesitant to order from Target again. I hope these issues can be addressed promptly. Thank you.

Hello, I recently purchased the Baby Trend Expedition LX Elixer stroller from your website. Thank you for posting my review, even though it was negative. Unfortunately, the stroller turned out to be quite flimsy and misrepresented in terms of weight and height capacity. It has issues with speed wobbling, even after attempting online fixes. I couldn't return it due to it being covered in ash from a wildfire while on my patio. Baby Trend would not provide a refund. Being on a fixed income, I cannot afford another stroller. On a positive note, my Graco Pace stroller from your store has been fantastic, durable, and reliable in various terrains. Any assistance would be greatly appreciated. Thank you for considering this.

I recently received a call from Target Card Services regarding an account I did not open. After verifying the contact information, I called back. During the call, they requested personal details, including my social security number, and I felt uncomfortable providing this over the phone. I voiced my concerns and refused to give out sensitive information. I asked them to cancel the card and contacted another customer service number for verification. I was then directed to the fraud department but got disconnected while on hold. Subsequently, I found fraudulent activity linked to Target in Sioux Falls, South Dakota on my credit report, likely from a visit to South Dakota where my card information might have been compromised. I did not authorize this account and request its immediate closure. Best, KM

Subject: Issue with Threshold Industrial Style French Rod Purchase I bought the Threshold Industrial Style French Rod in pewter finish, size [redacted]' to [redacted]'. Unfortunately, the rods I received do not match the ones depicted on the box or in the instructions. They do not fit together, rendering them unusable. I reached out via email to your company two days ago but have not received a response yet. I traveled [redacted] miles round trip to buy these rods from the nearest store, and I am not keen on making that journey again to return them. I don't believe it is my responsibility to cover any shipping costs either. I request a replacement set, with the condition that your quality control team verifies that all three rods can be assembled correctly, and that the end rods come with screws as needed. We have already affixed the brackets, making a return challenging. I trust that this discrepancy was an isolated incident and not reflective of your overall product quality. Thank you for addressing this issue promptly.

Yesterday, my spouse and I visited three Target stores in Cedar Park, Pflugerville, and Harker Heights. We also contacted four others in Austin northeast, Austin east, Georgetown, and Temple in hopes of finding the basilisk Pop! Vinyl. Despite the item showing available on Target's website and the employees confirming its availability in their system, we were disappointed to find out it was not actually in stock. It appears that some Target staff might be keeping these items for themselves, making it challenging for customers like us to purchase them. I am suggesting a change in Target's policy to prevent employees from hoarding Funko collectibles. If employees wish to purchase these items, they should do so along with other customers. Thank you for addressing this issue. Best regards, A. Rahimian

My family and I traveled 50 miles to buy 4 Amazon Firesticks from the Bowling Green, KY store on Friday, July 27th. When we tried setting them up at home, we couldn't log into any Amazon account. Amazon mentioned it might be a bad batch and told us to contact Target. We now face a 50-mile trip to return the Firesticks. We are worried about getting another faulty set. It would be reassuring to receive fully functional devices this time and possibly a gesture of goodwill for the inconvenience. We are loyal Target customers and are hopeful that you can resolve this matter satisfactorily. Thank you.