Target Customer Service Issues

Hello, I visited your Strongsville, Ohio store yesterday on Sunday the 29th to get some Energizer coin lithium [redacted] batteries. They’re priced at $2.99 on the Target website, yet were listed for $6.99 in-store. When I asked the cashier for clarification, her response was abrupt, and I felt uncomfortable asking further. It wasn't the customer service experience I hoped for. I work in customer service myself and understand the importance of communication. Thank you for taking the time to read my feedback. Best regards, Courtney F.

I am shocked that a Target employee created a Gmail account without my consent to link to my account. I have my own active email address and do not authorize Target or its employees to create an account for me. I simply wanted to update the email linked to my account. The employee mentioned creating an account to reset the password, which I thought was an internal process. However, I explicitly stated I did not want a new Gmail account and did not wish for any of my personal details to be associated with it. Now, I cannot access or close this unauthorized account without the password she set. I am currently on hold to resolve this issue.

After dedicating fourteen and a half years to Target, I unfortunately was terminated in March. Thankfully, I won my unemployment case, but I believe I am entitled to compensation for the vacation and personal pay I had accumulated over the years. At 50 years old, I had planned on staying with Target until retirement despite some challenges I faced recently. While I admit to having some issues, I was actively addressing them with the help of my doctor. The pressure to work beyond my physical capabilities after an injury during vacation added to my challenges. I believed I was making progress, as did some of my peers. I am unsure who I should contact regarding my compensation. Thank you for any guidance you can provide.

I have an autoimmune disorder which triggers anxiety flare-ups, especially when I'm at Target. Last Friday, I rushed to grab $50 worth of cleaning products for the $15 gift card deal before the store closed at 10 PM. However, as time passed, the staff started announcing closing and even turned off lights by 9:53. Feeling rushed, I only managed to grab my ice cream and had to abandon the cart with the cleaning supplies. The next day, I went back to carefully pick my cleaning products to reach the $50 mark. Throughout my shopping, I noticed employees observing me closely, which made me uncomfortable. Despite spending $[redacted].39 on the cleaning items, I didn't receive the gift card. Feeling awkward and watched, I left without raising the issue, though I still have the receipt. It was an unsettling experience that left me disappointed after making an effort to shop there.

I recently purchased 2 Archer Farms homestyle guacamole containers in Albuquerque. The label on the lid mentioned it was made with haas avocados, tomato, onion, and cilantro. After trying it, I was surprised to find it burned my lips and mouth. Only then did I notice there were jalapeños in the ingredients, which I was not expecting. Living in New Mexico, known for Hatch chiles, I prefer my avocados without jalapeños. I wish I had checked the ingredients before purchasing, as I trusted the information on the lid. I also bought a pineapple guacamole elsewhere, which I loved, but unfortunately, this store did not have it. UPC: [redacted]

On August 5, [redacted], I went to Target at Christiana Mall in DE and bought large items like a toaster oven for my granddaughter's college. Unfortunately, due to my severe rheumatoid arthritis, I am disabled and rely on a cart to help me transport items to my car after shopping. Despite explaining my condition to the cashier and my inability to carry the items, I was denied a cart and offered no assistance. I felt frustrated and disappointed that my requests were denied multiple times despite my genuine need. As a 68-year-old with disabilities, I was not looking to steal the cart but simply needed help. This experience has left me feeling mistreated and I have decided not to shop at Target anymore. I plan to share my story with others to raise awareness about how Target handles customers with disabilities.

I recently contacted [redacted] because I received two notifications about a change of address that I did not make. I had called previously regarding a Target card I didn't receive due to an address error. After providing the correct address, I expected the issue to be resolved. However, upon receiving these notifications, I realized the incorrect information persisted. When I called to address the error, the first representative was rude and unhelpful. After requesting a supervisor, I was reluctantly transferred and had to explain the previous poor service. The supervisor failed to resolve the problem and requested three ways to verify my identity. It is frustrating how the store's error with the credit card led to this situation. I opened the account for a promotion that promised a $25 credit for spending over $[redacted], which I have not received. I am disappointed and hope for a swift and thorough resolution. Thank you in advance for your assistance. Sincerely, María D HernándezCortés [redacted]

I visited Target today at [redacted] State Bridge Rd, Duluth, GA [redacted], hoping to find an item. Upon calling ahead, I was assured by an electronics staff member that the item was in stock, only to discover it wasn't upon arrival. The first employee I approached at the service area was unhelpful, repeatedly saying he didn't know and not making an effort to assist. Upon requesting to speak with a manager, Lisa provided similar unhelpful responses and seemed unsure of how to handle the situation. Thankfully, another manager named Javiar, who appeared to be off-duty as he was in regular clothes, stepped in and was able to help us effectively. Unlike Lisa, who continuously said, "I don't know," Javiar took action to resolve the issue.

I placed an online order (#[redacted][redacted]) on 8/8/18, ensuring the items were available at my chosen store. When I picked up my order, some items were missing, and the store claimed they were out of stock. I asked if I should cancel the missing items, and was told it wasn't necessary as the order was unfulfilled. Today, I received an email stating the missing items were being delivered, even though I did not request this. I found emails in my junk folder allowing me to cancel some items. Target's customer service was unable to resolve the issue and offered me options to return the items. I am frustrated by the mistakes made by Target's system and lack of proper communication. I expect a refund for the unwanted items promptly, or I will consider taking my business elsewhere. - David H.

During my recent visit to the Target store in Ocala, FL on August 10, [redacted], I experienced an unexpected encounter. After completing my transaction at the self-checkout with my sister-in-law, a Target employee stopped us at the exit, claiming I hadn't paid for an item in my cart. Feeling embarrassed, I went back to the checkout to scan the missing item, only to find it was already on the receipt. The loss prevention employee simply walked away without apologizing. I was left frustrated and wondering if this was a case of racial profiling or a misunderstanding. This incident has left me feeling angry and confused, contemplating whether I want to continue shopping at Target.

I frequent the Plymouth MN Target on Vinewood for my weekly shopping. However, since the recent remodel, I have noticed a persistent issue with inventory shortages. On my last visit around 6:00pm on Monday, I was disappointed to find key items like lemons, greek yogurt, dill, and even sale items like ice cream, were out of stock. Despite inquiring with the department staff, I have received no concrete solution other than the promise of a delivery in the next day or so. This ongoing problem has made me consider going elsewhere like HyVee to ensure I can find all the items I need in stock. It would be beneficial for Target to address this supply and demand challenge to retain customer loyalty at this location.

On August 12, [redacted], at around 11:30 p.m., I contacted Target customer service to clarify charges during site maintenance. I spoke with "Nicolas," who had a heavy accent making communication difficult. He seemed unable to grasp my confusion and hung up twice when I requested to speak with someone else. After several more attempts, I connected with Katrina. Despite her inability to reduce my high interest rate, as a loyal customer with a balance of nearly $[redacted], she promptly closed my account following my explanation of payment oversight. However, due to the site maintenance, I am unable to verify this action. I am disappointed and offended by this experience and do not plan to shop at Target again after settling my balance.

Order #[redacted][redacted] I made a purchase on Target.com on June 17, [redacted]. One item arrived, but the remaining 3 are always out of stock. The delivery date for the 3 items has changed over 10 times. I contacted customer service, and despite my attempts, they said the remaining items couldn't be canceled. By now, I have already purchased the items elsewhere. The constant rescheduling emails are causing me a lot of frustration. I have decided not to order from Target.com again. Can someone from Target cancel the rest of my order? All I want is for the remaining items to be canceled. Thank you. - M. Garcia

My experience at Target Eaglerock on August 11, [redacted] from 10:00 to 11:30 a.m. was disappointing. After gathering my items, I realized I forgot one on the 2nd floor. Leaving my cart momentarily by the cart rail, it was gone upon my return. I sought help from a staff member named George, but his response was unhelpful, suggesting a guest might have taken it. Dissatisfied with his demeanor and lack of assistance, I had to search for a new cart but none were available. George appeared preoccupied and his customer service was lacking. I believe he needs further training to better serve customers. His behavior does not align with Target's mission and vision. Sincerely, Cora S.

On 7/16/18, my father ordered 3 uniform pants online for store #[redacted] at Spring Hill Target. I picked them up on 8/01/18 but needed to exchange them for a different size on 8/02/18. Unfortunately, when I presented the invoice to the cashier for the order, it couldn't be found in their system. After a call was made to locate the order, the cashier was put on hold to get a receipt # and VCD#, which she decided not to wait for and proceeded with a return as if I had no receipt. The amount was returned onto a gift card which was used for the exchanged pants. When I returned on 8/12/18 to exchange those pants for a better fit, I was given the refund on a gift card instead of cash or credited back to my father's card. The manager explained that due to the previous transaction, it appeared as though I had paid with a gift card. I am hoping for a swift resolution as my son urgently needs pants that fit him properly, and I am currently without income. I seek a correction of this issue and to return the unwanted pants for a refund.

As a teacher, I was thrilled to learn about the Target deal this week for school supplies. However, when I went to my local Target, I was disappointed to find that they were low on stock. Despite spending time shopping and filling my cart, I found that the store lacked big-ticket items, and the 15% discount was only valid for one day. Upon returning home, I attempted to place an order online to utilize the one-time discount, but I encountered issues. The online discount could not be applied to essential items like tissues, baggies, and wipes that are crucial for my classroom. I hope to highlight this issue to Target, as while the teacher discount was a generous offer, it did not benefit me due to the lack of stocked items and restrictions on the online discount. I have advised my friends against going, as the limited stock and online discount limitations make the offer less appealing.

To whom it may concern, I visited your Target store in Watchung, NJ, on Route 22 on August 17, [redacted]. After shopping, my car wouldn't start, and I needed a jump start for my battery. When I asked for assistance at the customer service counter, I was disappointed to hear that employees couldn't leave the store during work hours. Despite having jumper cables in my car, I was left in a difficult situation. Eventually, a kind young man in the parking lot helped me, but I felt uneasy asking a stranger for help. This experience made me feel that Target lacks a focus on customer service and safety. A manager could have stepped in or arranged for assistance. The customer service representative's attitude was unhelpful, making me feel like an inconvenience. A little compassion and willingness to help could have made a big difference. Although things turned out fine in the end, I will be sharing my experience with friends. It's unfortunate because I used to enjoy shopping at Target. Sincerely, Cara C.

I wanted to share my experience with the return policy concerning an incorrect coffee order I received. My order #[redacted][redacted] consisted of five packs of Seattle's Best Post Alley Dark Roast 12oz, but I was sent Starbucks Espresso Roast instead. Upon contacting customer service, I was dissatisfied with the proposed solutions. As a regular online shopper for convenience, I find it unfair to be inconvenienced due to a mistake on your end. I do not drink Starbucks coffee, and I am now faced with the inconvenience of having to purchase coffee elsewhere. I believe that immediate corrective action, such as sending the correct coffee promptly, is necessary in this situation. Thank you.

I visited your Redlands, CA store on August 11th and took advantage of the $5 gift card promotion for specific items. However, during my transactions, I noticed I was being overcharged. The total would increase just before payment, which was concerning. In one instance, my initial total of $8.49 suddenly rose to $12.42 before using my gift card. This issue repeated when purchasing Gillette deodorant, marked at $0.24 but ringing up at $4.99. After requesting a price check and facing resistance from staff, it took 30 minutes to resolve and honor the correct price. I feel frustrated by the overcharging instances at Target and the initial reluctance to correct pricing errors. It appears to be a persistent issue that needs attention.

I called the hotline, but it was unhelpful. I didn't receive any response. On Wednesday, August 15, I attempted to purchase the new Avengers Infinity War on 4K. I first visited the Spring Valley and Rainbow store, but they were out. They supposedly received 6 copies, all sold by noon on Tuesday. I then went to the Maryland Parkway store, where there were also none left, sold out by Tuesday. Hearing they had 14 copies at Boca Park, I drove there, only to discover they had none, out since Tuesday as well. Despite your system showing 14 in stock, there were none. I wasted over 2 hours driving and received no movie. The Boca manager was dismissive, claiming no one called, though I personally witnessed attempts. Your employees mentioned a shortage of 4K copies compared to DVDs and Blu-rays. Jordan at Boca stated they could've sold 30 on Tuesday and had upset customers on Wednesday due to the shortage. I reluctantly purchased the movie from Walmart at a lower price. It's disappointing that Walmart provided better service and had stock, unlike your stores. I called to complain but got no resolution. I hope this feedback is taken seriously, as I used to be a frequent shopper at Target.