The purpose of this email is to address an absolutely horrific experience I had today a...

GetHuman-mapchew's customer service issue with Target from July 2018

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The issue in GetHuman-mapchew's own words
The purpose of this email is to address an absolutely horrific experience I had today at a target store in the city of Cerritos California. The address of the store in question is Target, ***** Bloomfield Ave, Cerritos, CA *****. The employee involved was named Andrew and I believe he was part of your Loss Prevention team because when he approached me he was plain clothed. Toward the end of my visit Andrew approached me and with a very load voice said, “Give me back my ****!” I’m very shocked and confused at this point because I have no idea what he’s talking about. He accused me of stealing something that looked like a phone charger. He was holding something in his hand but I couldn’t make out what it was because he was waving it around. All while he is yelling at me in the middle of the store to give him the merchandise back I calmly told him that I did not take anything and that he is free to search me. He refused to even listen to what I had to say and was very adamant that I give him back the merchandise. I told him I was not able to return something that I did not take. He threatened to call the cops and I told him that was fine, the cops can search me as well. I had no problem with that. * minutes of him yelling at me in front of everyone in the store, I had never been so embarrassed in my entire life. I enjoy shopping at Target stores and I spend my own hard earned money there just like every other tax paying citizen. It completely baffles me why he chose to single me out and accuse me of something so wrong* something that goes against my morals. Unfortunately I don’t think I’ll be able to ever set foot into that Target ever again. I hope to hear back from someone so we can resolve this terrible incident. Thank you for your time. ***My name is Matthew *Contact * (***) ***-*****Date of incident - July *, *****Approx. Time of incident - between *:** pm and *:** Pm

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Target

Customer service issue
Reported by GetHuman-mapchew
Jul 6th, 2018 - 4 years ago
Fixed
Seen by 7 customers so far
Similar issue to 455 others
0 customers following this
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Timeline

GetHuman-mapchew started working on this issue
Jul 6th, 2018 3:35am
GetHuman-mapchew indicated the issue is not fixed yet.
Jul 9th, 2018 7:09am
GetHuman-mapchew indicated the issue is not fixed yet.
Jul 9th, 2018 7:11am

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