T-Mobile doesn"t recognize my number

GetHuman-deidreli's Update Account Info issue with T-Mobile from July 2021

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Before contacting them, items GetHuman-deidreli may need:
Account holder name, Phone number on account, Billing address, Email address, Last 4 digits of SSN, and Pin/Password on account
Top Tip from another customer
The only way to update account information is to log in and go to the settings feature or personal info on your account.
The issue in GetHuman-deidreli's own words
The problem: T-Mobile doesn"t recognize my number

GetHuman-deidreli did not yet indicate what T-Mobile should do to make this right.

How GetHuman-deidreli fixed the problem

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T-Mobile

Update Account Info issue
Reported by GetHuman-deidreli
Jul 18th, 2021 - 4 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 3220 others
0 customers following this

Timeline

GetHuman-deidreli started working on this issue
Jul 18th 10:51pm