How Do I Return a Signal Booster to T-Mobile?

Introduction

Signal boosters can be very useful devices in you live in a spot with bad mobile coverage. If you had a signal booster from T-Mobile's loaner program that you no longer need for any reason, you might want to learn how to return it. You have two options for doing so, by mail and in person at a T-Mobile store.

What You'll Need

Please note that after you start the return by mail process, you cannot then decide to return the signal booster to a store.Once you return your signal booster, you are unlikely to be able to get a new one in the future, so be certain that this is what you want to do. They are no longer available for purchase, and the company is phasing them out of the loaner program in favor of other solutions. While third-party signal boosters are still commercially available, they may not work as well with T-Mobile equipment.If your signal booster has been damaged then you may be charged a fee after your return.If you are trying to return your signal booster because it has stopped working, you might to try troubleshooting it first to see if you can get it working again. There are a variety of troubleshooting guides along.If you purchased your signal booster from T-Mobile, you will not be able to return it for a refund, as they phased out new purchases some time ago, and the refund window has long since passed on the old devices it used to sell.

Go to the T-Mobile home page.

T-Mobile home page
To return your signal booster directly to a T-Mobile store, skip to step 13.

Click on the "My account" button in the upper right corner of the screen.

A drop down menu will appear.

Click on the Log In option to log in to your T-Mobile account.

Go to your account page.

Find the section for your signal booster.

Locate the button to download your return authorization slip and prepaid return label.

If you find the button, download the forms and skip to step 9.
If you cannot find the button, continue on with the next step.

Call a T-Mobile customer service agent and ask to have a return authorization letter and prepaid return label emailed to you.

T-Mobile customer service

Check the email account you gave to the T-Mobile representative and download the forms.

If you don't see the email after 24 hours, check your Spam folder. If you still can't find it, call the T-Mobile representative again.

Print the forms out.

Put the signal booster into a shipping box along with the return authorization letter and all of the cables, adaptors, and other accessories that it came with.

Seal the box and attach the return label.

Mail the box to T-Mobile.

Skip the remaining steps.

Go to the T-Mobile store locator.

T-Mobile store locator

Enter your city name or zip code in the "Find a location" search box on the left side of the screen.

Find a convenient T-Mobile store near you.

Bring the signal booster to the store and tell a representative that you wish to return it.

Conclusion

If you have any questions about your return, or if you need additional help, call a T-Mobile customer service representative. The customer service call center is open 24 hours a day, 7 days a week.