I'm trying to find the balance on my blocked device. The phone number is...

GetHuman3398071's Update Account Info issue with T-Mobile from August 2019

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Before contacting them, items GetHuman3398071 may need:
Account holder name, Phone number on account, Billing address, Email address, Last 4 digits of SSN, and Pin/Password on account
Top Tip from another customer
The only way to update account information is to log in and go to the settings feature or personal info on your account.
The issue in GetHuman3398071's own words
I'm trying to find the balance on my blocked device. The phone number is ***-***-****. It's a T-mobile that's been switched to MetroPCS.

GetHuman3398071 did not yet indicate what T-Mobile should do to make this right.

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T-Mobile

Update Account Info issue
Reported by GetHuman3398071
Aug 9th, 2019 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 7379 others
0 customers following this

Timeline

GetHuman3398071 started working on this issue
Aug 9th, 2019 5:10pm
GetHuman3398071 indicated the issue is not fixed yet.
Aug 10th, 2019 6:42pm