I was given conflicting information regarding the tmobile one offer. I spoke with a man...

GetHuman1248441's customer service issue with T-Mobile from January 2019

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The issue in GetHuman1248441's own words
I was given conflicting information regarding the tmobile one offer. I spoke with a manager and he said, because I have been with tmobile for ** yrs and if*when I paid off the * phones on my account he would give me a special discount of **.** per month and include family allowences and Netflix, and I would not have to lose my seniority by putting my account in my husbands name in order to get the services*discount provided by my husbands enrolling in tmobile one military.*I*we have relied on this information to our financial detrament and now tmobile won't honor its agreement.
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T-Mobile

Customer service issue
Reported by GetHuman1248441
Jan 7th, 2019 - a mon ago
I have an issue with T-Mobile too
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Seen by 4 customers so far
Similar issue to 4774 others
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Items needed
Account holder name
Phone number on account
Billing address
Email address
Last 4 digits of SSN
Pin/Password on account
Timeline
GetHuman1248441 started working on this issue
Jan 7th 7:06pm
GetHuman1248441 confirmed the issue is fixed. Hooray!
Jan 8th 12:19pm