Hello, **I am trying to resolve an issue with one of your customer service representati...

GetHuman1642097's customer service issue with T-Mobile from November 2018

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Account holder name, Phone number on account, Billing address, Email address, Last 4 digits of SSN, and Pin/Password on account
The issue in GetHuman1642097's own words
Hello, **I am trying to resolve an issue with one of your customer service representatives, April D. Currently my mother's name is on my T-Mobile account, but she passed away and now I am trying to switch the account over to my name. April gave me her email address, so I can send over my mom's death certificate, but I must have incorrectly copied her email down. Is it possible to put me in contact with her? Or perhaps give me her email address so I send the certificate?
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T-Mobile

Customer service issue
Reported by GetHuman1642097
Nov 28th, 2018 - 9 mons ago
I have an issue with T-Mobile too
Not resolved
Seen by 21 customers so far
Similar issue to 3968 others
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Timeline
GetHuman1642097 started working on this issue
Nov 28th, 2018 12:50am