I ported my number ***.***.**** at **** on ******** from T-mobile to AT&T because of co...

GetHuman1637629's customer service issue with T-Mobile from November 2018

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The issue in GetHuman1637629's own words
I ported my number ***.***.**** at **** on ******** from T-mobile to AT&T because of coverage. However my devise was locked keeping me from making or receiving calls and texts. Through my son's girl friend in a different State I was able to proxy a call to T-mobile. I was told that one of the service engineers failed to allow me and my son to unlock the smart phone devices. I was told that it would take several days to have the issue resolved. I live alone, I'm in a remote area as a senior citizen unable to call or text *** or any other emergent services. We need this fixed as a safety issue.
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T-Mobile

Customer service issue
Reported by GetHuman1637629
Nov 27th, 2018 - 9 mons ago
I have an issue with T-Mobile too
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Seen by 5 customers so far
Similar issue to 3953 others
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Items needed
Account holder name
Phone number on account
Billing address
Email address
Last 4 digits of SSN
Pin/Password on account
Timeline
GetHuman1637629 started working on this issue
Nov 27th, 2018 3:54pm