was sent instructions on how to factory reset phone but instructions didn't include set...

GetHuman1372675's customer service issue with T-Mobile from October 2018

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Account holder name, Phone number on account, Billing address, Email address, Last 4 digits of SSN, and Pin/Password on account
Tip from another customer
If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue in GetHuman1372675's own words
was sent instructions on how to factory reset phone but instructions didn't include settings or what choices to be made once reset done to restart it and be able to use it . Asking if I want to copy my data or start phone as new . Said to unselect the automatic restore button after hitting backup and restore but not to enter gmail to ensure apps are not automatically downloaded Have acer computer but would rather someone call me back at ***-***-****
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Customer service issue
Reported by GetHuman1372675
Oct 18th, 2018 - 3 mons ago
I have an issue with T-Mobile too
Not resolved
Seen by 3 customers so far
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GetHuman1372675 started working on this issue
Oct 18th, 2018 10:33pm