My son is in West Virginia and his phone keeps connecting to other carriers. After...

GetHuman-corriecj's customer service issue with T-Mobile from October 2018

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The issue in GetHuman-corriecj's own words
My son is in West Virginia and his phone keeps connecting to other carriers. After ** minutes on the phone with TMobile last night, the best solution they could come up with was to enable WiFi calling. However, now he has no access to data in any way and if he is not near Wifi, he has no service. I don't find this a viable solution but I also don't have ** minutes to sit on the phone again. What can I do to get him connected without incurring Roaming penalties or threat of disconnection (which we've already been threatened with)?
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Customer service issue
Reported by GetHuman-corriecj
Oct 18th, 2018 - 3 mons ago
I have an issue with T-Mobile too
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GetHuman-corriecj started working on this issue
Oct 18th, 2018 7:06pm