I bought a new phone ,I can't remember my old password so i can't unlock the screen to...

GetHuman-hlspring's customer service issue with T-Mobile from September 2018

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Before contacting them, items GetHuman-hlspring may need:
Account holder name, Phone number on account, Billing address, Email address, Last 4 digits of SSN, and Pin/Password on account
Tip from another customer
To cancel your AT&T account you will need to call into support. But before, you should find another provider and check to see if your number is portable, meaning you can bring the phone number to another company.
The issue in GetHuman-hlspring's own words
I bought a new phone ,I can't remember my old password so i can't unlock the screen to use this new phone.
GetHuman-hlspring did not yet indicate what T-Mobile should do to make this right.
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Customer service issue
Reported by GetHuman-hlspring
Sep 27th, 2018 - 18d ago
I have an issue with T-Mobile too
Not resolved
Seen by 2 customers so far
Similar issue to 2684 others
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GetHuman-hlspring started working on this issue
Sep 27th 9:07pm