I bought a new phone ,I can't remember my old password so i can't unlock the screen to...

GetHuman-hlspring's customer service issue with T-Mobile from September 2018

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T-Mobile's call center is closed now. We will text or email GetHuman-hlspring when they open and confirm it's a good time for a rep to call. In the meantime, read below to see how other customers resolved the same issue. Many customers describe what they said and did so that other customers like GetHuman-hlspring can follow if useful. Now is a good time to read up on techniques that worked to resolve the issue quickly and effectively.
Before contacting them, items GetHuman-hlspring may need:
Account holder name, Phone number on account, Billing address, Email address, Last 4 digits of SSN, and Pin/Password on account
Tip from another customer
To cancel your AT&T account you will need to call into support. But before, you should find another provider and check to see if your number is portable, meaning you can bring the phone number to another company.
The issue in GetHuman-hlspring's own words
I bought a new phone ,I can't remember my old password so i can't unlock the screen to use this new phone.
GetHuman-hlspring did not yet indicate what T-Mobile should do to make this right.
I have an issue with T-Mobile too
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T-Mobile

Customer service issue
Reported by GetHuman-hlspring
Sep 27th, 2018 - 18d ago
I have an issue with T-Mobile too
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Seen by 2 customers so far
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Timeline
GetHuman-hlspring started working on this issue
Sep 27th 9:07pm