I purchased a galaxy *s, it was faulty from the moment I put the sim card in * months a...

GetHuman1203502's customer service issue with T-Mobile from September 2018

3 views
 | 
2632 similar
 | 
0 following
Help with my T-Mobile issue
First: share to improve GetHuman1203502's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1203502 to get a T-Mobile rep on the line!
Always use the GetHuman Phone tocall T-Mobile. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman1203502 may need:
Account holder name, Phone number on account, Billing address, Email address, Last 4 digits of SSN, and Pin/Password on account
The issue in GetHuman1203502's own words
I purchased a galaxy *s, it was faulty from the moment I put the sim card in * months ago. Last night I called T-Mobile ( to make an exchange. Or upgrade, they put in an order, but rep had to get approval to wave the shipping fee, the rep called me back at *:** in the morning, due to the time difference...She said that I would get a confirmation call at ** in the morning. No one called, so I followed up with T-Mobile, but this time ( America).please help...
GetHuman1203502 did not yet indicate what T-Mobile should do to make this right.
I have an issue with T-Mobile too
How GetHuman1203502 fixed the problem
We are waiting for GetHuman1203502 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get T-Mobile's attention and get better help faster. Tap below to get started.
Having T-Mobile issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would T-Mobile email you?
This email address isn't valid
Follow this issue
See how GetHuman1203502 fixes it.
This email address isn't valid

T-Mobile

Customer service issue
Reported by GetHuman1203502
Sep 25th, 2018 - 2 mons ago
I have an issue with T-Mobile too
Not resolved
Seen by 3 customers so far
Similar issue to 2632 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1203502 started working on this issue
Sep 25th 10:31pm