I purchased a galaxy *s, it was faulty from the moment I put the sim card in * months a...

GetHuman1203502's customer service issue with T-Mobile from September 2018

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The issue in GetHuman1203502's own words
I purchased a galaxy *s, it was faulty from the moment I put the sim card in * months ago. Last night I called T-Mobile ( to make an exchange. Or upgrade, they put in an order, but rep had to get approval to wave the shipping fee, the rep called me back at *:** in the morning, due to the time difference...She said that I would get a confirmation call at ** in the morning. No one called, so I followed up with T-Mobile, but this time ( America).please help...
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Customer service issue
Reported by GetHuman1203502
Sep 25th, 2018 - 4 mons ago
I have an issue with T-Mobile too
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Seen by 3 customers so far
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GetHuman1203502 started working on this issue
Sep 25th, 2018 10:31pm