Hello***I purchased a UE Boom from your store in West Covina in Los Angeles California...

GetHuman1044048's customer service issue with T-Mobile from August 2018

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The issue in GetHuman1044048's own words
Hello***I purchased a UE Boom from your store in West Covina in Los Angeles California about two months ago, and then I noticed it is not charging anymore, come to find out the charges is burned, I contacted your store where I purchased the speaker from and to my surprise they asked me to mail it the UE Boom factory, I am sorry but I did not buy it from the factory I purchased it from your store and I would like you to take care of it please. Thank you
GetHuman1044048 did not yet indicate what T-Mobile should do to make this right.
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T-Mobile

Customer service issue
Reported by GetHuman1044048
Aug 27th, 2018 - 3 mons ago
I have an issue with T-Mobile too
Fixed
Seen by 5 customers so far
Similar issue to 1983 others
0 customers following this
Items needed
Account holder name
Phone number on account
Billing address
Email address
Last 4 digits of SSN
Pin/Password on account
Timeline
GetHuman1044048 started working on this issue
Aug 27th 10:10pm
GetHuman1044048 indicated the issue is not fixed yet.
Aug 27th 11:20pm
GetHuman1044048 indicated the issue is not fixed yet.
Aug 30th 11:17pm