I switched from postpaid to prepaid. I cannot set up an online account because my email...
GetHuman-coreybpo's customer service issue with T-Mobile from August 2018
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If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue in GetHuman-coreybpo's own words
I switched from postpaid to prepaid. I cannot set up an online account because my email address is still attached to my old postpaid tmobile id. I need my old postpaid email address accout deleted so I can use the same email address to start a new prepaid online account.
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