Purchased a Samsung j* and joined the military family plan to ensure I had connectivity...

GetHuman-bilirubi's customer service issue with T-Mobile from June 2018

Help with my T-Mobile issue
Tip from another customer
If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
Purchased a Samsung j* and joined the military family plan to ensure I had connectivity while serving in Iraq. My phone is currently locked and cannot connect to the network servers here. Please help as this is my only means of reliable communication to home. Thanks.*my number is ***-***-****
I trust that T-Mobile will make this right and come up with a resolution that is fair.
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T-Mobile

Customer service issue
Reported by GetHuman-bilirubi
Jun 8th, 2018 - 15d ago
I have an issue with T-Mobile too
Fixed
Seen by 5 customers so far
Similar issue to 692 others
0 customers following this
Items needed
Account holder name
Phone number on account
Billing address
Email address
Last 4 digits of SSN
Pin/Password on account
Timeline
GetHuman-bilirubi started working on this issue
Jun 8th 3:27pm
GetHuman-bilirubi indicated the issue is not fixed yet.
Jun 8th 6:25pm
GetHuman-bilirubi indicated the issue is not fixed yet.
Jun 9th 4:29pm
GetHuman-bilirubi indicated the issue is not fixed yet.
Jun 11th 7:24pm