Sign up for autopay I was unable to verify the primary account holder

GetHuman625620's customer service issue with T-Mobile from April 2018

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Help with my T-Mobile issue
Before contacting them, items GetHuman625620 may need:
Account holder name, Phone number on account, Billing address, Email address, Last 4 digits of SSN, and Pin/Password on account
GetHuman625620's next move: have a T-Mobile rep call.
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The issue and preferred resolution, in GetHuman625620's own words:
Sign up for autopay I was unable to verify the primary account holder
To be able to sign up for autopay
Help with my T-Mobile issue
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T-Mobile

T-mobile
Customer service issue
Reported by GetHuman625620
Apr 24th, 2018 - 3 mons ago
I have an issue with T-Mobile too
Not resolved
Seen by 8 customers so far
Similar issue to 1161 others
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Timeline
GetHuman625620 started working on this issue
Apr 24th 7:12pm