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text tone not working when my wife is texting me from her phone

T-Mobile

Customer service issue
Reported by GetHuman-gaetanco
Dec 28th, 2017 - a mon ago
First: items GetHuman-gaetanco may need along the way
Account holder name
Phone number on account
Billing address
Email address
Last 4 digits of SSN
Pin/Password on account
GetHuman-gaetanco's next move: talk to T-Mobile when they open.
T-Mobile's call center is closed now. We will text GetHuman-gaetanco when they open and confirm it's a good time for a rep to call. Nothing to do for now but wait!
Timeline
GetHuman-gaetanco started working on this issue
Dec 28th, 2017 5:28pm