Good afternoon,**I am so confused and would like to understand and if so except your ve...

GetHuman-karelest's Appeal Ban issue with Supercell from August 2019

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Email on Account, Username, Password, Game Name, Console Type, Game Version Type, and Name of Account Holder
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The issue in GetHuman-karelest's own words
Good afternoon,**I am so confused and would like to understand and if so except your verdict. **I started playing Clash of Clans about **half years ago and stayed in South Africa for ** years. I am in a clan for about * years and was made leader of the clan about * years ago. All went well and grew my base to level ** and lots of friend enjoyed the game and clan with me. I have spend some grand money on the game. **In the last two years I moved to Namibia for work and currently staying in Namibia. After moving to Namibia I was still playing the game as mentioned I am the leader of my clan. They broke into my house and basically stole all my belongings plus wallet and bank cards. After the request for the last update on the game I could not update the game as I could not update my payment method as I could not supply them with the last digits on my bank card that was stolen.**I went to I store in Windhoek and asked what I should do in this case. The tec informed me to create a new apple id and download the game again. In the interim I phoned Apple and my phone carrier in South Africa and the informed me all was in order with my accounts. Well I did create a new Apple ID and downloaded the game again. I started chatting to your support team and gave them information. After a few questions for them a received a message that I was banned from the game because of account phishing which doesn't make sense at all. **What when wrong as my clan is begging me to come back, can’t understand why. I have spend lots of hours, days, month and recruited so many new players to your game that I don't understand that you will or can treat me like this. I am a business owner and is ** years old, so not a ** year old.**Your assistance will be much appreciated as I truly mis the game and my friends in my clan.**Thank you.

GetHuman-karelest did not yet indicate what Supercell should do to make this right.

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Supercell

Appeal Ban issue
Reported by GetHuman-karelest
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 13429 others
0 customers following this

Timeline

GetHuman-karelest started working on this issue
Aug 5th, 2019 2:41pm
GetHuman-karelest indicated the issue is not fixed yet.
Aug 6th, 2019 4:12am
GetHuman-karelest indicated the issue is not fixed yet.
Aug 6th, 2019 4:15am
GetHuman-karelest indicated the issue is not fixed yet.
Aug 6th, 2019 5:19pm

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