Supercell Customer Service Issues

Username: WEBERT Have you ever changed your username? Yes, it was THE-WEB. Level: 83 Trophies: [redacted] Clan: Bourda Street Account creation details: Date: 07/17/[redacted] at 12:30 Country: Guyana City: Cayenne Location: 58 Cassias Residence, Bourda Valley This is where I created my Clash of Clans account. I created this account with the email [redacted] linked to Clash of Clans. My Facebook account connected to Clash of Clans was [redacted] Please do your best to find my account. I would be very grateful because I enjoy what Supercell does and your games entertain me like Clash Royale. Thank you in advance. If you find my account, please save it with Supercell ID and Google Play using this email: [redacted] I would be very thankful knowing how much I love everything you do.

Hello, I previously spoke with the automated system and later with your support team. However, I was surprised to find out that my account has been banned for allegedly attempting account phishing, which I genuinely have no knowledge of. I am simply trying to recover my lost account. Due to not recalling the Google Play link to that account, I created a new account in the game. Upon the advice of my friends, I reached out to support in hopes of retrieving my original account by providing the details I could remember. It seems that providing this information led to my account being banned. I shared the details I could recall, but if any were incorrect, it may be due to the passage of time since I last accessed the account, which was around [redacted] - [redacted] during my college years, before I stopped playing in [redacted]. I would appreciate clarification on this matter as I truly am not engaging in phishing activities. I am willing to provide further details to verify my ownership of the account.

Dear Supercell, I am Ashwin, and I established my Clash of Clans account four years ago. I had advanced to Town Hall 12, but recently, I had to stop playing. Unfortunately, I lost my phone and SIM card, making it impossible to recover my email associated with the game. Could you kindly assist me in retrieving my village? Clash of Clans holds significant value in my life, as two years of hard work are invested in it. The account details are as follows: Account Name: The Nightmare Player Tag: #P0JU0LQQP My clan: Ultimate Demonz Total war stars won: [redacted] I earnestly plead with you to recover my village, now linked to my new email address, [redacted] I am willing to provide any additional information required for verification purposes. I have faith in the Supercell team to restore my account promptly. Thank you for your anticipated help. Sincerely, Ashwin XP: [redacted]

After relocating from Indonesia to Australia and returning to playing the game on your new iPad, you encountered a permanent ban soon after requesting a change in the global chat setting. Despite playing smoothly for two weeks, the ban was unexpected. The reasons speculated for the ban include the change in location, name, and the difference in playing time between Indonesia and Australia. You believe the ban is unjust as the account was not purchased. Amidst five years of gameplay and various in-game purchases, losing access to the account is distressing. You seek assistance in resolving this issue and feel lost on who to turn to next.

I want to address an issue with my Clash of Clans account. It was banned due to suspicions of selling or buying, which I have never even considered. I have owned this account for over 5 years and never engaged in any such activities. The loss of time and money is distressing, and the lack of assistance from customer support is adding to my frustration. I possess all the necessary evidence to prove my ownership and innocence in this matter. I am willing to provide further proof if required to demonstrate that I am not involved in any illegal account transactions. I am reaching out for help to reverse this ban as I am deeply affected by losing my TH 12 account where I have also purchased gold passes. It makes no sense why someone like me, who has invested in the game, would sell their account. My account number is #2J[redacted].

I need to apologize for the insensitive remarks made by my friend and myself during a recent interaction. Although we were joking, I accept that such behavior is never acceptable. I am troubled by the fact that despite my friend making more inappropriate comments, I am the one facing the consequences. I believe there should be a fair investigation before issuing bans. While I did use inappropriate language, it was meant as a jest, and our exchanges in the global chat revealed it was not meant to offend. I am willing to accept a temporary ban, but the unequal treatment between me and my friend feels unfair. It bothers me that my friend faces no ban while I do. I hope that customer service can review this situation more carefully. I regret my actions and the impact they had. I am frustrated that I am unable to address this issue directly due to my account being banned. I have tried to contact you, but my messages remain unread. I am disappointed by the current state of customer service. Sincerely, 4ManLand TH9

I am having trouble opening the Hay Day app that Supercell provided. It continuously says "waiting" under the app, preventing me from accessing it. I am unable to even delete and reinstall the app. I hope this issue can be resolved soon. I would appreciate it if you could investigate and fix the Hay Day app to determine the cause of this ongoing problem. The iPad on which it is installed is updated to iOS 9.3.

I am GT QueenAldmeri from the Dominion of Elder Scrolls Online, a prominent player in ESO. Currently ranked 72 in the gaming world, I am known for my advocacy for equality in gaming. Despite not having the highest score, I have gained recognition for my honesty and dedication. The top [redacted] players, including myself, believe that Xbox provides the best gaming experience due to its security features. Many of us have chosen Xbox over phones as a result of concerns about privacy and corporate greed. We are united in our support for Xbox and are encouraging others to join us in this movement. The future, according to us, lies in Xbox and we are challenging other companies like Apple and Android. Let's come together and embrace a more affordable and secure gaming future with Xbox. Join our cause as we aim to make a difference and stand against greedy corporations. Let's unite and show that humans will not let AI take over. It's time to make a choice for the future of gaming.

Hello, my Clash of Clans account was stolen. The profile name is ~MâTT€Ø_03~ (tag: #2QV02PYRQ), a level 9 town hall with level [redacted] experience, and I was previously in the clan The Gods. I am connected to this profile through Google Play with the email [redacted] At the time of theft, I was in the Master league with [redacted] trophies and [redacted] war stars won. I have never accessed my village with a Supercell ID. While in the global chat, a user offered me a fully upgraded town hall 10 village, then asked if I had connected to Supercell ID to which I replied no. They instructed me to connect using the email [redacted] and provided me with the access code: [redacted]. Upon doing so, I received a notification that another device was trying to access my village and now I am unable to access it as my account has been stolen. I am desperate to recover my account as I have spent a lot of time building it. Thank you, Matteo.

Hello, I am Alexandre Jackson. I recently tried to log into my Clash of Clans account and discovered that it was banned. I hadn't played the game in over 3 years, but my mother still actively plays and has my home base on her friends list. When I reached out to support, they requested my information and assured me that a support agent would assist me promptly. After waiting for 4 hours until 2:30 am, I received a response, but it wasn't visible unless the app was open. Upon responding to their inquiries, I was informed that they found my account, but subsequent messages went unanswered. To my surprise, when I checked today, my account "Ajay" had been banned for "phishing," which is baffling as the account belongs to me. I am seeking assistance and clarification on this matter. Thank you.

I am seeking assistance to recover my old Clash of Clans account. After a two-year break, I attempted to log in through Game Center on a new iPhone. Sadly, my Game Center account was lost as Apple has transitioned it to be solely connected via Apple ID. Originally, my Game Center account "Rezninja221" was created without an email and predated Apple ID integration when I began playing 6 years ago. Unfortunately, since Apple's changes, it seems inaccessible. The associated Clash of Clans account "Rezninja221" was at town hall 9 with an experience level around [redacted]; it was likely not in any clan after all this time, and the builder base should be at level 5 or 6. Please reach me at [redacted] if there are any possible steps to recover this account.

I have three Clash of Clans accounts linked to Supercell ID, but I made a mistake in connecting the emails to the correct account IDs. For example, when I log in with [redacted], it shows a different village than the one I intended. The correct connections should be: [redacted] ID: unaktoms Village Tag: #29UJV2U99 Village Name: The Chosen One [redacted] ID: unaktomsaa Village Tag: #20JOGOV2C Village Name: Agent [redacted] [redacted] ID: BlancoNasning5043 New Village: the I hope this clarifies the issue. Thank you.

Hello Supercell, My main account got banned, and instead of recovering my other account, you banned my main one. I am devastated. The email associated with the banned account is "[redacted]" Please, I am kindly requesting that you lift the ban on my account. I was simply trying to recover another account, and now my main account has been banned. I have invested three years in building that account, and it was banned in a minute. I need to claim my rewards from the Gold Pass I purchased, or they will disappear. Additionally, I need to purchase the next season's Gold Pass. I have tried to contact you through various channels, including Gmail, Instagram, your website, and here, but I have not received a response. Please reconsider and lift the ban. I assure you that I am innocent and have done nothing wrong. I plead with you to resolve this matter.

My clan, C3 Clan, has been dedicated to grinding out the battle pass. Members karmello (Lax_itz) and Jacob (mypingpingisbig) joined me, PP_Mouse, in our efforts. Ping informed Lax and me that upon completing the pass, we would receive two legendaries (three if with the pass). Driven by this promise, Lax and I played all night until completion. Disappointment struck when we didn't receive the rewards as expected. Pingping shared screenshots with me to validate his claim of having three legendary chests at the end of his season pass, along with exclusive items not in ours. This inconsistency has left us upset as we expected parity with other games' season passes like Fortnite or PUBG.

Hello team. Today, while chatting globally, someone mentioned giving away their Town Hall 12 ID. I got curious and ended up in a situation where I allowed them access to my account by connecting it to a Supercell ID linked to their email. Now, when I try to log back in, it asks for their Supercell ID, and I can't access my progress. Could someone please assist me? I've been playing Clash of Clans since [redacted], and I'm worried about losing all my hard-earned progress. Thank you.

I, DKS, am the account holder linked to Google Play ID [redacted] My Supercell ID, [redacted], was not connected, causing an issue. After encountering the player ISHWAR on global chat, I followed their advice to connect Supercell ID [redacted] Unfortunately, this led to the base being linked to their email, making it impossible for me to login due to verification codes being sent to their email. I need assistance from the team to regain control of my base.

Buongiorno, vorrei chiedere assistenza per un problema sorto dopo l'aggiornamento di Clash Royale. Vorrei segnalare che nel mio profilo, privo di mod o hack, non si avvia il comando "Battaglia" e compare un pop-up con scritto "Download contenuto...". Successivamente, un altro pop-up segnala il download errato di "contenuti aggiuntivi". Nello stesso messaggio si specifica di avere una connessione stabile e di liberare spazio di archiviazione. Ho verificato e ho ancora disponibili 43GB. Mi sembra quindi un problema del gioco. Vi prego di controllare per risolverlo. Vi lascio il mio TAG giocatore e le seguenti informazioni: TAG: #Y9CQYP0CL Nome del profilo: GX M4tt3 Livello del re: 9 Trofei: [redacted] Buona serata.

I haven't played the game since [redacted], but recently wanted to get back into it after retrieving my account on Clash Royale. I contacted help support through the bot, received a response, replied, and got bored waiting. I ended up playing on another mode without a Supercell ID. After realizing my reply was too long, I attempted to start over in the support section without the ID to reply faster. Unfortunately, my account was unexpectedly banned for account phishing. Despite being only 15 years old and not fully understanding what the ban means, I believe it was an accident due to waiting too long. Now, I am unable to resolve the issue without help from the company. I hope they can assist me like they did with my Clash Royale account.

Dear Tech Support Team, I recently received a 2-day ban in Brawl Stars for alleged bad behavior in the chat, which I believe is unjustified as I did not engage in any negative conversations. My main use of the chat was to briefly greet and interact with clan members. I suspect a friend who wanted me to promote my YouTube channel may have hacked my account as retaliation when I declined his request, based on a threat he made and his claims of being able to hack accounts. Despite taking security measures like changing my email password and setting up filters, I fear it may not be enough. I've tried reaching out for assistance but have been unsuccessful in recovering my account due to insufficient information. I seek guidance on how to proceed to regain access to my account.

Hello, tech support for Brawl Stars. I recently received a 2-day ban for alleged bad behavior in the game chat, despite not engaging in any inappropriate conduct. I suspect a friend who wanted me to promote my YouTube channel may have hacked my account after I declined their request. After taking security measures like changing my email password and setting up email filters, my account is still locked for safety reasons. I have tried to recover it through the in-game assistance, but the automated responses deemed my information insufficient. I'm seeking advice on how to regain access to my account. I can provide account details like my unique ID #2UQPG2PGC, game nickname Superplay2006, clan name "паровозик томас," Level 77, and [redacted] trophies if needed. Thank you for your help.