Supercell Customer Service Issues

I am trying to recover my account which I have forgotten the email for, but it belongs to me as it is under my name. Despite explaining this, Supercell mistakenly banned me for account phishing. I put a lot of effort into it, reaching Town Hall and leveling up to TH8 with level 69-73 and purple and black walls. I started the account on December 24, [redacted], under my name. I was part of the clan SHUSHHHH, led by Ryan, with 6 wars. I have all the achievements in my Google Play games and can provide details. I would greatly appreciate help in retrieving my account.

I am having trouble with my CC account and cannot access the email linked to it. Despite contacting customer support multiple times over the past week, the issue remains unresolved. Super Cell informed me to log in again, but this is impossible without email access. I had to create a new account to discuss this with customer support, which left me dissatisfied. I was trying to gather the required information to prove my account ownership when I was banned for alleged phishing attempts, a term I am unfamiliar with. I simply want to recover my account and update the email address. The email associated with the account is [redacted], but please do not send any correspondence there as it is not accessible. You can reach me at my new email, [redacted], as my workplace has changed.

I need to change my email address as I no longer have access to the email associated with my account ([redacted]). Despite multiple requests to Google, I have not received the information needed to answer your question. I am requesting once again to change the email address to [redacted] Thank you for your assistance. Sincerely, Rudolf Grugiel

Username: MisterFister I had an argument with a player who defeated me on ladder. In response to his taunts, I engaged in banter without threats or violence. Unfortunately, I suspect he mobilized his clan mates to unjustly report me, resulting in a permanent ban. Previously, I received a warning for inappropriate language, which I ceased to use. I was unaware that retaliating to trash talk could lead to a ban. I am requesting a review of the specific comments that led to my ban. As a dedicated player since the game's launch in Canada, I am deeply upset by this ban without prior notice or explanation. I urge you to examine the reported context thoroughly. I believe I did not violate the terms of service and would appreciate a chance to rectify any errors and continue contributing positively to the clash community. Thank you for your understanding. I believe others may be facing similar situations.

Hi Supercell, I believe Clash Royale is an excellent game, and I have an idea for a new card that my friends and I came up with called the Swashbuckler. This card wields both a pistol for shooting at air, land, and buildings quickly with moderate damage and a sword that deals substantial damage similar to a mini PEKKA but with a slightly faster attack rate when enemies are near. We envision this card fitting well into the shipwrecked theme. We suggest it could be a legendary card, but that decision is ultimately yours. If you decide to implement this, we would be grateful for the card and some gems. Our usernames are LucasTheBeast, Lucas23, loading..., will_isthebest, and hoops32. Your consideration would mean a lot to us. Thank you.

Dear Support Team, I recently got a new phone and the Apple ID account I have my only village on is over ten years old. The email belonged to my sister, who helped me set up the account, and I don't know the password. I can provide all the details about the account I'm trying to recover. Account Name: I_Got_Reset Town Hall 8, nearly maxed has -4 Elixir Collectors at Level 11, one away from max -[redacted] Walls at Level 7, one away from max -Heal spell with 1 hour 4 minutes and 44 seconds to level 3 -Goblins at Level 4, one level away from max -Lightning Spell at Level 4, one level away from max -Account level 75 with [redacted]/[redacted] experience -Storage count: Gold: [redacted],[redacted] Elixir: 5,[redacted],[redacted] Dark Elixir: 43,[redacted] Gems: 10 Trophies: [redacted] -Clan Castle troops: P.E.K.K.A, Level 4 (1) Freeze Spell, Level 7 (1) I've been a long-time supporter of your game since its release in [redacted]. Please consider transferring my account to a new Apple ID or generating a village of equal status. Thank you for your assistance. Sincerely, A Long-time Clasher

Hello team, I hope all is well. I am reaching out regarding my Clash of Clans account (Player ID: Y8L000GR2). I unfortunately lost access to my village due to losing my email ID. I had my village secured with Supercell, Gmail, and Facebook. In August-September, I changed my phone from a OnePlus 6 to a Mi Mix 3, resulting in the loss of my Gmail ID and my COC village. Despite trying various methods, I couldn't recover my Gmail ID and had to create a new account ([redacted]), losing my village in the process. I am eager to retrieve my account, village, and continue to develop it. I am seeking assistance in recovering my village and willing to provide any necessary information. Here are the details of my village and clan: A. Name: RUMAN B. XP: [redacted] C. Town Hall: 9 D. Heroes: King Level 18 and Queen Level 18 E. Troops: 17 different types F. Trophies: [redacted] G. Best Trophies: [redacted] H. War Stars: [redacted] I. Builder Base Trophies: [redacted] J. Builder Base Level: Machine Level 10 K. Spells: 9 different types L. Clan Name: DYNaMiClasHeRZZ (#GLCVPOGL) M. Clan Perks: [redacted] N. Clan League: Crystal League 3 Although I am no longer in the clan, having been removed for inactivity, I kindly request the restoration of my village as a one-time goodwill gesture. Your help in this matter would be greatly appreciated. Best regards, Ruman Shariff

This morning while playing Brawl Stars, I came across the new Piper skin. Although I wasn't planning on purchasing it since I rarely use Piper, I was intrigued and decided to test it for fun. Unfortunately, my friend unintentionally bought the skin for me while messing around. While I was a bit frustrated, it was only [redacted] star points, so it wasn't a major issue. I was wondering if it's possible to get those points refunded, considering it was just a cosmetic purchase for a character I don't use often. I understand if a refund isn't feasible, as it may not be fair to request it. Thanks.

I need help with my account. Four weeks ago, my old clan called Universal King was hacked by a leader with the ID "hack," leading to my account being locked. However, I managed to recover my account by providing proof of ownership. I play Clash of Clans on multiple devices including Oppo Realme 3, Asus ZenFone Max M2, Sony M5 Dual, and Samsung Galaxy On Max because I love the game. Despite buying a new phone, Realme 3, two weeks ago, I am not selling my account as I have invested a lot of time and money into it over the past three years. I am willing to provide any necessary proof to show my dedication to the game. Please help me by unbanning my account and I am willing to comply with any new terms and conditions. Thank you for your assistance.

I would like to retrieve my old game "Cindy lue who" where I used to play with my brothers and dad. Their screen names for the clan are dw4923, silky Jonhson, and [redacted] trioxon. My tag for my account was #20808CUGJ, and I was town hall 10. I initially started playing around [redacted] on an iPhone, then switched to an Android, and now I've returned to iPhone. I am unsure of my Supercell login, but I started playing with my email [redacted] I reached out to support for help last night, and they requested a gem receipt from my first purchase, which I unfortunately do not have. Unfortunately, I got banned while trying to recover my own game.

Someone logged into my Supercell account without my knowledge. My account name is Yourdaddy! with the tag #2U2QOURY9. I need to log out of my Supercell account on all devices. I used to be the leader of a level 11 clan called Purple Raven with the tag #QLG2VPJU. Someone accessed my account and kicked out all my clan members, then kicked me out as well. They even sent a video anonymously, which I reported to Clash of Clans Helpshift, but they directed me to contact them in-game (conversation code: [redacted]07). Despite trying, I have been unsuccessful in reaching them in-game and only get automated responses. My friends worked hard in the game, and they are upset with me. I sincerely request assistance as I am unable to resolve this on my own.

I need help regarding my ID, sir. Four weeks ago, my old clan named Universal King was hacked by a leader with the ID "hack," which led to my ID being locked. I successfully recovered my ID by providing proof of ownership of my village. My old device, a Vivi Y53, broke, and I have been playing Clash of Clans on different devices - Oppo Realme 3, Asus ZenFone Max M2, Sony M5 Dual, and Samsung Galaxy On Max - using my family's phones. Despite this, I am not selling my village as I have been playing this game for the last three years and have invested money into it multiple times. I recently bought a new phone, Realme 3, and I genuinely love this game. Please help me to unban my ID as I am innocent and willing to provide any necessary proof. Thank you for your assistance and understanding.

Dear Sir/Madam, I am reaching out for assistance regarding a fraudulent incident involving my SuperCell ID. My ID is #9VGGRJJYQ, and it was linked to the incorrect email address [redacted] without my consent. The account name was changed from Bharath Ram to THE DARK KNIGHT, and it was associated with the online clan "on!ine clan lv 6." To verify this, please contact my clan mates. I am urgently seeking to recover my account by connecting it to my email address [redacted] Time is of the essence as my clan members rely on donations, and we are currently participating in the clan war league. My account holds [redacted] gems, and I am located in India. For verification purposes, please review my account history. Thank you for your prompt attention to this matter. Sincerely, Bharath Ram

Hello Supercell team, I am Siddharth Sharma, and I have lost access to my Clash of Clans village named "sidevil" with the player ID# 8VGLV02UP. I have forgotten the email ID and password associated with it as I haven't used it for 2 years. I have been attempting to retrieve my village for some time now. The village was at Town Hall 9. I would greatly appreciate your assistance in recovering my progress. Thank you.

Hello Supercell, I lost my Clash of Clans village named Sidevil with the profile ID #8VGLV02UP because I can't access my Gmail account and forgot the password. I would sincerely appreciate your assistance in helping me regain access to my village by linking it to a new Supercell account. I have been attempting to recover it for quite a while now. My account was at Town Hall 9, and I truly enjoyed playing it. There is much more progress I wish to make, so please aid me in accessing my account with a new Supercell ID. Your help would mean a lot to me.

My ID was hacked, and my phone was stolen, leaving me unable to access it. Despite recently recovering my ID a month or two ago, the hacker compromised it again two to three days ago. I need assistance as I am struggling to recover it, even after providing the necessary information. I seek your help to not only regain access to my ID but also ensure that the hacker is held accountable. Additionally, I want my ID removed from the hacker's possession. Your support in this matter is crucial to me.

My account was hacked, and unfortunately, I don't have my phone to recover it. I only recall the Gmail associated with the account. A month or two ago, I managed to recover the account, but a few days ago, the hacker gained access once more. Despite providing the same information, I can't reclaim my account this time. I hope the hacker faces consequences and that my account is removed from their possession. I urgently need assistance in retrieving my account.

My underage son, who is only 16 years old, downloaded the game BRAWL STARS created by Supercell. Unfortunately, he accessed my brother's PayPal account, Rodolli Marco, without permission and used it to purchase a significant amount of in-game gems over the past few months, thereby spending his money irresponsibly. I urgently request that you disable my son's game account to prevent further unauthorized transactions. His account in the game is linked to the email address [redacted] or [redacted] My name is Simona Rodolli, and you can reach me at +39 [redacted]. I appreciate your prompt attention to this matter. Thank you.

I attempted to recover my old Clash of Clans account after switching to a new phone by re-downloading the game. Unfortunately, I was unable to sign in using my Apple ID. I reached out to Supercell's support team for assistance and provided them with images of my account. My friend allowed me to use their phone to capture these pictures since I couldn't access my account. Both of us belong to the same clan called OFBSHIIT, and I go by the name King Jerry in the game. I am currently at level [redacted] with a Town Hall 10. I kindly ask for your help in restoring my account.

My name is Kashem from India, a small state called Assam. I am sorry to report that my email was hacked 20 days ago. I have tried to contact the hacker and request my email back, unfortunately, my game data was not recovered. I suspect the hacker is located in Indonesia. At that time, my village was named Kashem XP [redacted]. My email is [redacted] My clan is called KingsofBagdokra, with a Town Hall level 12 and a Leader at Level 9. Please help me retrieve my village. In my clan, there were players with names Kashem, Kashem2, Kashem3, Kashem4, Kashem5, Atowar, Arshaful, Asadul, Khan, Saddam, etc. At the time, I did not have a registered Supercell ID, but I have registered one by now. Please, I beg you, help me recover my village. Thank you.